Places of Power - Dark Gambit bug

[IAmThe0ct0pus]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version 11.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Using the event ability 'Dark Gambit' leads to the game freezing
Steps: How can we find the bug ourselves?
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During the places of power assault battle, using the event ability 'dark gambit' on a unit (in this case Sion) defeated the unit, however the game did not seem to accurately see the defeat, with opposing characters still targeting the 'empty' slot. After a few more turns the game essentially froze, although character idle animations continued, with no abilities available to choose, and the gear icon in the top left still greyed out, requiring a force-quit of the app to end the battle.

[EA_HighCommand · Accepted solution]

Hi again. We've checked the logs but were unable to find something related. Most likely a lost connection was responsible for the temporary hiccup. We verified that you were able to complete all 3 Tiers of the event today, so hopefully all good.

[EA_HighCommand]

Hi @IAmThe0ct0pus and thank you for reporting this.

We've tested this today but were unable to reproduce it on an iPhone X with iOS 12.1.4.

What iPhone are you exactly using and can you also provide us with your ally-code, so we can check our logs?

[IAmThe0ct0pus]

I'm using an iPhone 8 plus, and my ally code is 853-897-331. 

[EA_HighCommand]

Thanks for that. We are gonna have a look.

[EA_HighCommand · Accepted solution]

Hi again. We've checked the logs but were unable to find something related. Most likely a lost connection was responsible for the temporary hiccup. We verified that you were able to complete all 3 Tiers of the event today, so hopefully all good.

[IAmThe0ct0pus]

Thanks