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Pilot profile reset

by NoaYam
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Original Post

Accepted Solution

Pilot profile reset

★★★★ Novice

Product: Anthem
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number gtx1060
Enter RAM memory size in GB 16
Please select your region Asia, Other
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. login screen
When did this happen? (dd.mm.yy hh:mm) 5.17.2019 16:50
Summarize your bug last time ive played was yesterday, when i logged out from the game im was lvl 30 and all was kicky. but for my surprise when ive logged in to the game today i found a lvl 2 pilot and all my progress was reset!?\ can you please help me recover my pilot ive played 2 weeks to get there i don't wanna start over if i can Standard smile Thank you and have a nice day .
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? login to my account history to see how it was reset
What happens when the bug occurs? account reset itself
What should be happening instead? save my progress

last time ive played was yesterday, when i logged out from the game im was lvl 30 and all was kicky.
but for my surprise when ive logged in to the game today i found a lvl 2 pilot and all my progress was reset!?\
can you please help me recover my pilot ive played 2 weeks to get there i don't wanna start over if i can Standard smile
Thank you and have a nice day .

Message 1 of 4 (216 Views)

Accepted Solution

Re: Pilot profile reset

Community Manager

@NoaYam Hey there, are you still seeing this error?

 

If so can you try swapping your pilot from the main splash screen to see if you can locate the lost pilot?

-EA_Cade

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Message 2 of 4 (163 Views)

All Replies

Re: Pilot profile reset

Community Manager

@NoaYam Hey there, are you still seeing this error?

 

If so can you try swapping your pilot from the main splash screen to see if you can locate the lost pilot?

-EA_Cade
Message 2 of 4 (164 Views)

Re: Pilot profile reset

★★★★ Novice

OMG THANK YOU!!!!

it's somehow switched my pilot,  and in the pilot menu only showed 1 hour play time so I got confused Large smile

Thank you so much so helpful Heart

Message 3 of 4 (136 Views)

Re: Pilot profile reset

★★★ Newbie
im will have my clubs
Message 4 of 4 (125 Views)

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