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Phoenix cleanses not working on non-plagued allies

by StarbirdInferno2
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Phoenix cleanses not working on non-plagued allies

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Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Lenovo smart tab 3
OS Version N/A
Ally Code: (Find it here: http://bit.ly/AllyCode ) 274-171-697
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Phoenix characters can not be cleansed when facing against night sisters. Although plague prevents cleansing, the team can't even cleanse when no plague is on them. They are able to cleanse against other teams, and i've checked the kits of nightsisters and they haven't been buffed.
Steps: How can we find the bug ourselves? By testing a decently geared phoenix and battle against Night sisters, and try cleansing with Kanan or Hera on non-plagued phoenix allies.
Connection Type Wifi
Please select your region Europe
Country United Kingdom

When night sisters stun phoenix allies, they can't be freed because of the bug.

Message 1 of 31 (711 Views)

Accepted Solution
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Re: Phoenix cleanses not working on non-plagued allies

EA Star Wars: Galaxy of Heroes Team
Thanks for the report and all the information provided. We've now flagged this as a bug. At the moment it seems to only affect the interaction between Phoenix and Nightsisters but we will look more into it.

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Message 15 of 31 (741 Views)

All Replies
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Re: Phoenix cleanses not working on non-plagued allies

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@StarbirdInferno2 It is not just stun that is not getting removed. I noticed that tenacity down wasn't being removed either.
Message 2 of 31 (683 Views)
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Re: Phoenix cleanses not working on non-plagued allies

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How frustrating. We seem to be the only ones that have noticed or care. I rely on my pheonix team to take out nightsisters, but with this bug, my pheonix is rendered useless. 

Message 3 of 31 (642 Views)
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Re: Phoenix cleanses not working on non-plagued allies

@pranic24 Can you take a video of this issue? I'd test, but my Phoenix isn't geared well enough to take on reasonably geared NS, and I don't want to lose in tw or ga just for testing purposes.
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I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 4 of 31 (635 Views)
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Re: Phoenix cleanses not working on non-plagued allies

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My phoenix are G13 and relics. I just need to get a recording of the footage. Then is will hopfully be sorted. I tested it out further, no debuffs are being cleansed.

Message 5 of 31 (621 Views)
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Re: Phoenix cleanses not working on non-plagued allies

★★★★ Novice

No problem. I am able to send a quick video tomorrow. I'll battle a NS team and send you footage of the bug.

Message 6 of 31 (620 Views)
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Re: Phoenix cleanses not working on non-plagued allies

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@GladOS-013 I have some footage for you. every time i try to cleanse with kanan no debuffs are being cleanse. And no one has Plague.

(view in My Videos)

Message 7 of 31 (602 Views)
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Re: Phoenix cleanses not working on non-plagued allies

@StarbirdInferno2 Excellent thanks!
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 8 of 31 (591 Views)
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Re: Phoenix cleanses not working on non-plagued allies

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@GladOS-013 I am out of energy at the moment, but can gladly make a video in 5 hours, when my squad arena energy recharges.

Message 9 of 31 (561 Views)
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Re: Phoenix cleanses not working on non-plagued allies

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Although, I just watched his video, and it displays the bug perfectly.

Message 10 of 31 (559 Views)