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Betreff: Perpetual Download - Needs Wifi

by Bl4ckDe4th88
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Original Post

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Perpetual Download - Needs Wifi

★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? 6+
OS Version 11.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 763-117-243
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Whenever I need to reload game it needs to download 22mb of assets. B/c of size I need wifi for DL. It appears to stall on last 11mb of download, it never gets that info i think. I have deleted & reinstalled game multi times
Steps: How can we find the bug ourselves? No idea
Connection Type Mobile
Please select your region North America
Country Usa

Pls fix or provide help. It appears to try to do download every time
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Message 1 of 9 (348 Views)
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Betreff: Perpetual Download - Needs Wifi

[ Edited ]
★★★★ Novice
Same problem, just 13 MB
Device: iPhone 5s, iOS 11.2.6
Working fine on iPad Pro 12.9“ 1. Gen
Same iOS Version
Message 2 of 9 (303 Views)
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Betreff: Perpetual Download - Needs Wifi

EA Star Wars: Galaxy of Heroes Team
@Bl4ckDe4th88 what is your Ally Code and what are the troubleshooting steps you've tried so far?
Message 3 of 9 (283 Views)
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Betreff: Perpetual Download - Needs Wifi

★★★★ Novice
My Ally Code is 777-474-733
I already tried restarting my phone multiple times and reinstalling the game.
And just as an update: Now it’s 25 MB of data
Message 4 of 9 (276 Views)
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Betreff: Perpetual Download - Needs Wifi

EA Star Wars: Galaxy of Heroes Team
@Bl4ckDe4th88 Thanks for the reply. We checked your account and it looks like some of the assets did not download on your device. Unfortunately, there is nothing we can do on our side to fix this for you. I'd recommend trying to reinstall the game using a strong and stable Wi-Fi connection, launch it, then leave it in the home screen for around an hour to fully download all the assets uninterrupted. Also make sure that you don't have any other apps running in the background. Let us know if this fixes the issue for you.
Message 5 of 9 (273 Views)
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Re: Perpetual Download - Needs Wifi

★★ Guide

Sometimes wi-fi is wonky - I know every time I've had these issues and I've turned off wi-fi and gone 4g I've never had an issues.

 

I don't know if that's an option for you, but it has worked for me 100% of the time.

Message 6 of 9 (269 Views)
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Betreff: Perpetual Download - Needs Wifi

★★★★ Novice
Tried it and it didn’t do it.
I deleted the app and restarted my phone, cleared the multitasking bar, installed SWGoH, restarted my phone again and started the game with a stable WiFi connection. Left it there for about an hour.
Message 7 of 9 (249 Views)
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Betreff: Perpetual Download - Needs Wifi

★★★★ Novice
I reset my phone completely. That seems to have helped.
Message 8 of 9 (231 Views)
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Betreff: Perpetual Download - Needs Wifi

★★★★ Novice
@CG_MindTricks Well, it's back again. And not only on my iPhone, but also on my iPad. This is increadibly annoying especially with the crap, that Apple included in their iOS 13.2 Update (Throwing apps out of Multitasking very frequently). I don't have to download those additional files every time, but more often than not
Message 9 of 9 (71 Views)