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Performance issues with Pixel 4

by Trouserdeagle
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Performance issues with Pixel 4

★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Pixel 4 XL
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 241-327-755
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug During combat (squad/fleet arena, TW, TB, raids, other PVE content) the game becomes very laggy and stuttery, very poor performance with frame drops throughout.
Steps: How can we find the bug ourselves? Use a Pixel 4/XL and play the game.
Connection Type Wifi
Please select your region Europe
Country United Kingdom

I "upgraded" to a Pixel 4 XL last week and for the first few days the game was fine, however for the past few days I've been experiencing significant frame drops, lag and stuttering during combat of any kind, as well as some minor frame drops elsewhere in the cantina.

 

I experience no such issues on any other game, and the problem is present after reinstalling the app, restarting the phone, changing developer settings etc. I had no such issues with the Pixel 2, which I was using up until last week when I upgraded. 

 

Several people on Reddit also responded to a post with similar issues. I'll be happy to add video evidence to this on request.

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Re: Performance issues with Pixel 4

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Re: Performance issues with Pixel 4

★★★ Newbie
@Trouserdeagle I have it too, makes me wish I didn't get the phone. Unfortunately no one cares so we're stuck with the problem.
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