Participate in GA but received inbox message claim that i did not & no rewards

[wchanfai]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Huawei Mate 20
OS Version Android 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 429-527-458
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I received the following in my inbox, however i did participate in the GA & even board wipe my opponent. How come it mention that i did not participate & thus no rewards?
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region Asia
Country Malaysia

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Attached is the screen shot of inbox message that i have received.

[EA_HighCommand · Accepted solution]

Hi @wchanfai and thank you for the report.

We've checked your account and according to our logs you received the final rewards on 5/21/2019, 4:20 am GMT+01. In detail you got the following:

• 2 Ability Material Zeta.
• 2 Ability Material Omega.
• 95 Mk 1 Amplifier.
• 95 Mk 1 Capacitor.
• 18 Mk 4 Zaltin Bacta Gel Salvage.

I hope this helps.

As with any missing rewards, items, etc. feel free to get in touch with our Customer Support, they should be able to help.

[EA_HighCommand · Accepted solution]

Hi @wchanfai and thank you for the report.

We've checked your account and according to our logs you received the final rewards on 5/21/2019, 4:20 am GMT+01. In detail you got the following:

• 2 Ability Material Zeta.
• 2 Ability Material Omega.
• 95 Mk 1 Amplifier.
• 95 Mk 1 Capacitor.
• 18 Mk 4 Zaltin Bacta Gel Salvage.

I hope this helps.

As with any missing rewards, items, etc. feel free to get in touch with our Customer Support, they should be able to help.