Paid content not recieved. Error code 60.0. [ Edited ]

[skarphedinsson]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 10 xs max
OS Version Ios 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 885-436-177
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I bought the relic gargo package, did NOT recieve the content. All I get now is this error; Error code 60.0.
Steps: How can we find the bug ourselves? You figure that out. How would I know?
Connection Type Wifi
Please select your region Europe
Country Iceland

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Want the content I paid for.

[EA_HighCommand · Accepted solution]

Hi all,

We are working with Apple on a resolution as fast as possible.

[Ztyledk]

I bought the large galactic upgrade kit, and got the same issue, I can see that the transaction is registered in my bank account 

[wagoudeau]

Same issue, but with a crate of crystals.

[nitti4356]

Getting this issue too.

DO NOT uninstall the game.  Did this, now the app closes when checking for updates

[yodahulk69]

How did you rectify this, I’m having that issue now

[yodahulk69]

@nitti4356 How do you fix this?

[nitti4356]

I have not been able to.  Contacted support and they could do nothing,  Hoping for CG response to get this fixed

[yodahulk69]

@nitti4356 I’m having a tough time finding the correct place to place a ticket. It’s like a maze of “customer support” that just leads back to forums that offer no help. I did create a bug ticket, but I guess they don’t respond to that anyways. Looks like I’m missing two raids and GAC today.

[Jsub50]

I submitted a ticket for this as well. Getting word from some other people in my guild they are having the same issue as well. 

[yodahulk69]

@Jsub50 Another guild mate told me they are having the issue as well, every time they push the Malak event it seems they have big issues. If I could get refunded everything I’ve put in this game I’d walk away and never look back.