Packs

[TeloestSquid506]

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One S
What is your gamertag/PSN ID? TeleostSquid506
Date/time issue occurred Every time I open a pack I bought from the store
What type of issue do you have? Exploit
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug Every time I buy a pack in the store with my coins it will say an error occurred and take my coins but won’t give me a pack when I get back into ultimate team.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open packs
What happens when the bug occurs? Takes me out of ultimate team and takes my coins
What do you expect to see? You to fix it so I can get my packs
PS4 Crash Reporting: Please copy the text you put in the crash report here. Hd
What is the AMD or Nvidia Model Number of your graphics card? Hd
Enter RAM memory size in GB Jd

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[EA_Barry · Accepted solution]

@TeloestSquid506 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

[EA_Barry · Accepted solution]

@TeloestSquid506 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.