Re: PS4 account seems connected with my son's, invites affect us both

by EA_Barry
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PS4 account seems connected with my son's, invites affect us both

★★★ Newbie

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Kealios_Davion
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. SkiiTripYT
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? n/a
Which Legends were your squad mates using (if applicable)? n/a
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. n/a
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Being in the lobby
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? Its happened frequently
When did this happen? (dd.mm.yy hh:mm) 12.02.21 19:00 PST
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? My son and I somehow seem to have our accounts connected. If I join a Clan, he also joins. If he leaves it, I also leave. We cannot be online at the same time, or invites to friends affect the other person. It has happened consistently for awhile, but this is the first time I am reporting it.
What should be happening instead? We should be free, separate!
Steps: How can we find the bug ourselves? We need our accounts not joined at the hip!

Not sure

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Re: PS4 account seems connected with my son's, invites affect us both

Community Manager

@kealiosdavion 

 

You likely need to set up an underage EA account for your child, check the following link for info, thanks.

 

https://help.ea.com/en-us/help/account/set-up-child-ea-account

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Re: PS4 account seems connected with my son's, invites affect us both

Community Manager

@kealiosdavion 

 

You likely need to set up an underage EA account for your child, check the following link for info, thanks.

 

https://help.ea.com/en-us/help/account/set-up-child-ea-account

barry.png
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