November 2017 - last edited December 2017 by EA_Mai
Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What expansions, game packs, and stuff packs do you have installed? Deluxe party edition content
Steps: How can we find the bug ourselves? In willow creek. Exit from live mode via the manage worlds tab at top right. Try to travel to library.
What happens when the bug occurs? Cursor won't move over library. Only moves to the 2 places at top left of map then switches to the options around the edge of the screen. Works fine when travelling via phone.
What do you expect to see? I expect to be able to access all places not just 2.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No
I can't seem to find a way to get to my household. I started to play with a different household and now i've made a new one. I placed the new household to the neighbor while I was playing with my original household. Well now I can't play with the new household. I can only get to the original one from the main menu but the new one isn't there since I haven't played with it yet. If I just press play I can't choose any household. Im only able to get to the top and side bars and some of the lofts in Willow Creek but not the one I want to play. The cursor will just jump all around but im not able to control where it goes, it has it's own free will. Is anyone experiencing the same issue? I will probably try to place the household again and then try but i would like to know if there is anything else I could do.
I've joined your threads because you seem to be having the same problem. Please, let me know if it's not the case and I will separate them again.
@Nittzo @misskayla86 would it be possible for you to let us know which are the lots you are unable to reach? I'm leaving here a screenshot of Willow Creek and Oasis Springs so it's easier for you to explain:
Thanks for the information, @kirstycake. I'll forward this to the team so they can check it.
Would it be possible for you to open a bug report in our Bug reports forum?: https://answers.ea.com/t5/Bug-Reports/bd-p/The-Sims-4-Bugs We have a special template there and helps keep things organized. If you do it, I'll merge this topic to the bug report thread so all the information is in the same place.
No worries if not, I'll take note of this nonetheless