April 2019 - last edited May 2019 by crinrict
Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.15.2.3400
What expansions, game packs, and stuff packs do you have installed? Vampires, Perfect Patio Stuff, and City Living.
Steps: How can we find the bug ourselves? Build mode, controller cursor gets locked into the menus, level up and down button will skip floors. ect.
What happens when the bug occurs? Can't move out of the menu no matter what, can't level up down correctly, sometimes top down will toggle on and off while selecting something to place in the build mode and will hang up. Nothing corrects this. Going to map view will occasionally fix it, but it requires several tries. Only for the problem to repeat itself minutes later.
What do you expect to see? A normally functioning game.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The patch that released the Lunar New Year stuff.
https://www.youtube.com/watch?v=mUp7qFrF5cA
May 2019
there was a patch yesterday to address build mode issues on console.
Are you still having issues after installing that ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
May 2019
Yes, the second video was taken after the patch had installed. The problems are still occurring as they were before.
May 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
May 2019
Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.15.2.2300
What expansions, game packs, and stuff packs do you have installed? Cats and dogs, city living, cool kitchen stuff, done out, get to work, romantic garden stuff, toddler stuff, vampires, vintage glamour
Steps: How can we find the bug ourselves? Go into build mode. It happens randomly while selecting objects. It happens 100% of the time after using build mode cheats.
What happens when the bug occurs? Every time I type build mode cheats, the camera stops working. I can’t move walls, I can’t go into birds eye view, I can’t go up or down levels. I have to retune the cheats to fix it. On other occasions, my selection tool (arrow) won’t get out of the “automatic” selection function, where it skips from button to button- instead of allowing me to move it independently.
What do you expect to see? Build mode to work.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
As stated above...
The only issues the last patch fixed were the issues with wayward camera, and cloning instead of deleting items. My arrow still gets stuck in the selection panels, and every time, my camera won’t move after putting in bb.moveobjects
May 2019
Hi @KushKylie
merged this with current thread.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
May 2019
@Grimgirlnc We've been able to reproduce the cursor issues, but we're not seeing any issues with level up/level down not working properly. If you're still having this issue, could you possibly share a save file? Instructions are in the following link, thanks so much for the help! https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...
This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.
May 2019
I can try to, it's less frequent than the cursor issue.
July 2019
The problem with changing floors happens when moveobjects is active, it gets locked into resizing even though the triggers aren't being held down.
October 2020