Help us improve Answers HQ! Take Survey No, Thanks

PS4 Hard crash when closing Anthem!

by choft08
Reply

Original Post

Highlighted

PS4 Hard crash when closing Anthem!

★★★★ Novice

Product: Anthem
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
Please select your region North America
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. Close application
When did this happen? (dd.mm.yy hh:mm) 25.02.19 00:00 (central USA)
Summarize your bug When closing application entire PS4 crashes and shuts down.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Close application on PS4
What happens when the bug occurs? Entire PS4 console shuts down. Looses pairing with controller also. Will not turn back on with the power button. Must remove power cord and hold power button for 15 seconds then connect power cord to turn on PS4. This also happened during demo.
What should be happening instead? Close application.

Reported to PlayStation as well. 

Message 1 of 84 (9,574 Views)
Highlighted

Re: PS4 Hard crash when closing Anthem!

★★ Newbie
Exact same thing happens to me.
Message 2 of 84 (9,517 Views)
Highlighted

Re: PS4 Hard crash when closing Anthem!

★ Novice
Same thing happened to PS4 Slim,Anthem version :1.03
Message 3 of 84 (9,488 Views)
Highlighted

Re: PS4 Hard crash when closing Anthem!

★★ Newbie

I had it as well ! I played 3 times after the new 1.03 patch, the game hard crash my PS4! I’m not playing until this fix! PS4 just shut and it won’t turn in awhile! 

Message 4 of 84 (9,441 Views)
Highlighted

Re: PS4 Hard crash when closing Anthem!

★★ Newbie

After the Patch 1.03 I have the same issue. Hardcrash after closing the game 3 times. PS4 is shut off.  Twice hardreset - PS4 reboot by himself during missions. Freezed during loading screen. Before this Patch i have only disconnect  issues

Message 5 of 84 (9,421 Views)
Highlighted

Re: PS4 Hard crash when closing Anthem!

★★ Newbie

Bump. Not playing this game anymore until fixed. Then I'll probably play the feces out of it. But since patch 1.3 I've had exactly the same problem as everyone else in this thread. 

Message 6 of 84 (9,268 Views)
Highlighted

Re: PS4 Hard crash when closing Anthem!

★ Novice

Same problem here. When it reboots, it says there was an error in system files. 

I was thinking it MIGHT be coincidence, but it happened 3x in a row, so I decided to Google search, and here I am. Not cool at all. 

Message 7 of 84 (9,234 Views)
Highlighted

Re: PS4 Hard crash when closing Anthem!

★★★★★ Novice

This started happening to me last night and 100% of the time today. I’m literally to afraid to play the game now.

Message 8 of 84 (9,181 Views)
Highlighted

Re: PS4 Hard crash when closing Anthem!

★★★★ Novice

I had this problem too, what I did was uninstall Anthem then I booted the PS4 into safe mode and repaired the database. Installed Anthem after and I haven’t gotten it since. 

Message 9 of 84 (9,178 Views)
Highlighted

Re: PS4 Hard crash when closing Anthem!

★★ Newbie

Did it work ? Do you get others “ crash “? 

Message 10 of 84 (9,157 Views)
Twitter Stream