Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? SoFarGone24-7
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/A
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? zero
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game takes 10 minutes just to load. I click the application icon, then stare at a splash screen for anywhere from 5-15 minutes before the start menu actually loads up. It happened *occasionally* on my regular PS4 while playing during the months of February-June, but now that I've been playing on my Pro, it happens 100% of the time. I can either wait out the horrendous load time, or continuously close the app and reopen it, but that doesn't always solve the problem either. Furthermore, why is there no way to actually contact support directly? I'm forced to log in to my EA account on here, then fill out a bunch of bug details before being greeted with a button that says something like "choose how you'd like to contact EA," and after clicking that button the only option I even have is to visit "Answers HQ." I've never played a game before that doesn't offer the option of directly contacting the support team. Seems like a pretty poor system for an AAA company.
What should be happening instead? I have to wait forever.
Steps: How can we find the bug ourselves? Come to my house.
The game takes 10 minutes just to load. I click the application icon, then stare at a splash screen for anywhere from 5-15 minutes before the start menu actually loads up. It happened *occasionally* on my regular PS4 while playing during the months of February-June, but now that I've been playing on my Pro, it happens 100% of the time. I can either wait out the horrendous load time, or continuously close the app and reopen it, but that doesn't always solve the problem either.
Furthermore, why is there no way to actually contact support directly? I'm forced to log in to my EA account on here, then fill out a bunch of bug details before being greeted with a button that says something like "choose how you'd like to contact EA," and after clicking that button the only option I even have is to visit "Answers HQ."
I've never played a game before that doesn't offer the option of directly contacting the support team. Seems like a pretty poor system for an AAA company
