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Re: PS4: Constant Freezing and Crashing, No Sound, No Textures, Invisible Gun

by uJamBo

Original Post

PS4: Constant Freezing and Crashing, No Sound, No Textures, Invisible Gun

★ Novice

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? decafvillain
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Occurs with any/all
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Anywhere on the map, sometimes in character selection/champion showing, sometimes in the middle of dropping in, sometimes on the death screen trying to load back into the lobby (if I’m lucky enough to get that far)
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Playing the game; looting, pinging, running, hiding in a corner, shooting
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? I’m lucky to get one game in ten that doesn’t freeze during the match, but even then loading back to the lobby it always freezes and crashes
When did this happen? ( hh:mm) 06.11.19 4:19 pm is the time of my first error report for this issue, constantly ever since then
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I am experiencing severe problems screen freezing, out of sync or completely absent audio, jittery image, textures not loading, invisible guns, and ultimately just crashing out of every single match I attempt to play. On occasion, I’ve had two or three games where I managed to survive to top 2 despite freezing in the middle of fights and having no audio to warn of nearby enemies, but still freeze and crash on the death screen trying to load back into the lobby. More often, the freeze occurs when the champion squad displays, when I’m process of dropping in at the start, or a few minutes while trying to play.
What should be happening instead? Not?? * this?? Y’know, just a functional, playable game? Being able to hear? Pinging at item and having the voice line play immediately, not ten minutes later? Picking up a gun and seeing more than just the display/lighting?
Steps: How can we find the bug ourselves? I don’t know. I’m not a techy person. None of my local friends are experiencing ANY issues to this degree. I have seen discussion of other people on forums having similar issues.


CE-34878-0 (most often received error)

CE-36329-3 (received once)

CE-33113-1 (received once)


Usually play on data center: Salt Lake City [17-19 ping, 0% packet loss]

my PlayStation is less than a year old, not modified in any way

I have restarted my ps several times, uninstalled and reinstalled apex, no changes


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