It usually happens to me after a couple of hours of gameplay. In actuality, the entire game at that point becomes glitchy, laggy, and all these bugs seem to come to life. I'm currently refraining from visiting San Myshuno because it's extremely laggy and even graphical glitches happened to where a sims would not be rendered and at that point I lost the option to use phones.
Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What expansions, game packs, and stuff packs do you have installed? Deluxe edition
Steps: How can we find the bug ourselves? Try using the phone. Other menus and the background are still active instead of the phone.
What happens when the bug occurs? Can't navigate the phone menus. Clicks only activate the items behind or other random options.
What do you expect to see? The ability to use chat with
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure