November 2017 - last edited June 2021 by crinrict
Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? n/a
What expansions, game packs, and stuff packs do you have installed? perfect patio stuff pack
Steps: How can we find the bug ourselves? opening the phone but otherwise not sure, only a few other people have reported this ptoblem
What happens when the bug occurs? the phone is unusable when trying to scroll through phone options you get booted from the UI
What do you expect to see? I expect to be able to open the phone and use all the options without being kicked off it
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
when opening the phone UI you can only toggle through he sub menu's you cannot select an option every time you try to scroll up down it kicks you off the phones UI and you cant apply for jobs, message friends or make calls, or make any use of the phone whatsoever
Edit By Crinrict: Added Tag to Title
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Hi @EricaM18 @PixieDustKimmeh,
You should be able to change sub menus by pressing R1/L1 (PlayStation) or the bumpers (Xbox). That should make things clear, but let me know if I didn't understand what you are trying to do!
-Mai
November 2017
I've merged your thread to this one, as you seem to be having the same problem.
As you mention it works for a while after that workaround, I'm guessing I didn't understand @PixieDustKimmeh's description of the problem and this is not a confusion with the new controls. Would any of you be willing to open a new thread in the Bug Reports forum for this issue? We have a special template for bug reports in that forum, I'll merge this thread to the bug report once opened.
Of course, I'll take note of this issue no matter where it's reported, but that would help keep things organized.
Thanks for your reports!
-Mai
November 2017
Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What expansions, game packs, and stuff packs do you have installed? Perfect Patio
Steps: How can we find the bug ourselves? After playing for a while, open the phone
What happens when the bug occurs? You can only select the top options in the phone menu
What do you expect to see? I should be able to use all phone options
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No
After playing for a while, the phone will only let you pick top option, cannot scroll down to select other options. I went to an acquaintances house to use their computer to get a job.
November 2017