PC reboots on its own as soon as I start Apex, or throughout the game

by TheRealMingo
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Original Post

PC reboots on its own as soon as I start Apex, or throughout the game

★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number EVGA RTX 2060
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? TheRealMingo
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Dosen't matter which one
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. It happens, in the main menu, ingame, everywhere
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. nothing
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? dosent matter
When did this happen? (dd.mm.yy hh:mm) after formatting my PC
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My PC just crashes, reboots on it's own. All drivers are up to date
What should be happening instead? I should have a positive gaming experience which your game always manages to not fulfil and I cant quit it because im addicted
Steps: How can we find the bug ourselves? if I ship my pc to your headquarters

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number EVGA RTX 2060
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? TheRealMingo
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Dosen't matter which one
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. It happens, in the main menu, ingame, everywhere
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. nothing
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? dosent matter
When did this happen? (dd.mm.yy hh:mm) after formatting my PC
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My PC just crashes, reboots on it's own. All drivers are up to date
What should be happening instead? I should have a positive gaming experience which your game always manages to not fulfil and I cant quit it because im addicted
Steps: How can we find the bug ourselves? if I ship my pc to your headquarters

Not in the loading screen.
Sometimes instantly when I enter the main menu or randomly throughout the game when I'm playing.

Z490 Tomahawk
RTX 2060
i5 11400f
32GB Corsair Vengeance RAM

600W PSU

atest Nvidia drivers, freshly formatted, no virus, nothing, no overeheating

 

NOTE THAT IT ONLY HAPPENS IN APEX, I CAN PLAY ANY OTHER GRAPHIC INTENSE GAME AND IT DOSENT HAPPEN

Message 1 of 2 (171 Views)

Re: PC reboots on its own as soon as I start Apex, or throughout the game

★ Novice

Tuesday noon already and not a single reply. Not even from a staff member. Really sums up this company.

Message 2 of 2 (131 Views)