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Re: [PC] Anthem crashes on the first load screen

by Gunnm666
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[PC] Anthem crashes on the first load screen

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Product: Anthem
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number MSI GeForce RTX 2060 VENTUS 6G OC
Enter RAM memory size in GB 8GB G-Skill F3-1600C9-4GAB
Please select your region Europe
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. At the start of the game during the loading screen
When did this happen? (dd.mm.yy hh:mm) Every time since I download the game, I still can play the game.
Summarize your bug Since I get my licence copy from NVidia promotionnal offer and download the game from Origin, I still can't play the game because it crash on the first loading screen.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start the game like my summarize
What happens when the bug occurs? The game quit to my windows desktop without any error message
What should be happening instead? Play the game, maybe ? I still don't know what is the next screen..

1- The game start and ask me ton validate the configuration menu.
2- I press F to validate and it ask me to press a key to continue.
3- I press a key and a loading screen appears.
4- The game quit to my windows desktop without any error message.

Message 1 of 3 (295 Views)

Accepted Solution
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Re: [PC] Anthem crashes on the first load screen

★★★★ Novice

So I just delete the game and redowloading it.

 

Now it works, maybe some bad files.

View in thread

Message 3 of 3 (255 Views)

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Re: [PC] Anthem crashes on the first load screen

Community Manager

@Gunnm666 

 

  • Check ctaud2k.sys - check if there are available updates to this file and also update and run your anti-malware program.
  • Download and install any available Windows Updates.
  • If these two steps do not help you play, see our troubleshooting guide for more things to check/try:

https://answers.ea.com/t5/Technical-Issues/PC-Console-Troubleshooting-Guide/td-p/7477511

 

 

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Message 2 of 3 (273 Views)
Highlighted

Re: [PC] Anthem crashes on the first load screen

★★★★ Novice

So I just delete the game and redowloading it.

 

Now it works, maybe some bad files.

Message 3 of 3 (256 Views)

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