PATCH 5.2 UNABLE TO FETCH YOUR REPORT

[wizzwag]

Product: Battlefield V
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region Europe
On which server did this happen? any server, any mode
When did this happen? (dd.mm.yy hh:mm) 05.12.2019
Summarize your bug COULD NOT FETCH YOUR REPORT
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? install patch 5.2
What happens when the bug occurs? no progression in 7 hours of play
What should be happening instead? I should be able to progress in the game

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Here is two examples for could not fetch your report screen

[EA_Atic · Accepted solution]

Good morning everyone! 

With the current patch role out as I type this should have solved "Unable to fetch your report" in most cases.

This will also have a knock effect that you should be getting your rewards now after playing a round or two and everything should be granted that you are missing. 

Keeping the topic open to see if we get any reports of issues. 

Thank you for your patience! 

/Atic 

[bader]

@wizzwag Same with my PS4 tonight

[wizzwag]

Trying a reinstall will report if any success

[lavindathar]

See I’m getting this too, and am getting no class or weapon unlocks. But levels and statistics are sticking.

[sunshine_one]

Mine worked fine until this last update. When it was complete it started again but everything was in a foreign language. Restarted PS4 and now it is English but upon completion of the game “could not fetch your report”.

[Rickizer82]

After a match it keeps saying player report unavailable and I'm not receiving my points to rank up or anything Grrrrrr

[Boshuda717]

After the new update each time I play the game after each round the game cannot create a report and it says that it cannot recognise my id. My statistics dont go up. Does anyone have similar problem?

[WindowsManTv_CZE]

Hello @Boshuda717

Team is aware of this issue after Update 5.2, thanks for heads up.!

[WindowsManTv_CZE]

Hello @wizzwag , @bader , @wizzwag , @lavindathar , @sunshine_one

Team is now aware of this issue, Thanks for heads up.!

[wizzwag]

@WindowsManTv_CZE Tried reinstall of bfV which seamed to make thing worse, slowed console down, lost screen resolution so rebooted console then green screen of death. Just done factory reset now doing clean install of bfV fingers crossed will update if works or not