Option thumbnails doesn't display in Create A Player/Team

[Hatrix039]

I’m doing what you asked now. I lost the early release and benefits. What is EA doing to compensate??

[EA_Aljo]

@Hatrix039 

If there's any compensation, we'll make an announcement on our official channels.

[Hatrix039]

EA needs to step up. 

[FaZeLucas232]

I'm getting this exact same error on PS4 franchise mode. No thumbnails display at all. No logos, colors, hair, face, equipment, songs, stadium creation, uniforms, I mean everything!  

[yarg232 · Accepted solution]

I can say, re-installing the game, not opening anything until the entire game downloads worked for me. I'm hardwired to my router so I just unplugged everything for 15 minutes and turned it all back on. I didn't reset my router and actually forgot to delete some NHL21 files in my PS4 and it still worked. This isn't ideal but it did work for me. (PS4). 

EA_Blueberry: The team is aware of this and looking into it. Approving this for visibility purposes. 

Please try reinstalling the game and DO NOT open the game up until it's fully installed. We apologize for this sudden issue and any confusion it may have caused.