Opening Legendary pack got error and no rewards when connected again.

by bladeru

Original Post

Opening Legendary pack got error and no rewards when connected again.

★★★ Newbie

Product: Apex Legends
Please specify your platform model. PC
AMD or Nvidia Model Number AMD Ryzen 7
Enter RAM memory size in GB NVIDIA GeForce GTX 1070 8GB
What is your gamertag/PSN ID/EA Account name? TheOnionMastr
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wasnt playing
Which Legends were your squad mates using (if applicable)? 
Where did the issue occur? After I opened a legendary apex pack
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Entered the game, bought the 3 legendary packs with coins and when it happened when I opened the first one.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? ( hh:mm) 30.11.2020 14:40 PM (around)
How often does the bug occur? Just this time
How severe is your issue? I didnt get my rewards and I believe I checked every category
What happens when the bug occurs? When opening a pack and it gives me a server disconnect error
What should be happening instead? Getting my things or being able to open the pack again
Steps: How can we find the bug ourselves? I don't know

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