Help us improve Answers HQ! Take Survey No, Thanks

[Open][Workaround] Off center advert, can’t close after playing

by amazingmanderrr
Reply

Original Post

Highlighted

[Open][Workaround] Off center advert, can’t close after playing

[ Edited ]
★★★ Novice

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Air 2
OS Version 13.2.3
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1005244383622
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open any advert option
What do you expect to see? The ad playing for x amount of seconds and then being able to close that.
Connection Type Wifi
Please select your region North America
Country US
Additional feedback I’m not sure if it is a bug but I’m pretty sure it is a problem. Whenever I try to watch an advert it only opens a little window and is off center. When the ad ends I’m not able to close it out because the X is off center. I have to force close the app in order to continue.

I’m not sure if it is a bug but I’m pretty sure it is a problem. Whenever I try to watch an advert it only opens a little window and is off center. When the ad ends I’m not able to close it out because the X is off center. I have to force close the app in order to continue. I tried to get a screenshot but it was too big to attach.

Message 1 of 17 (1,069 Views)
Highlighted

Re: Off center advert, can’t close after playing

★★★ Novice

Have the same problem. Ads appear off centre, and no way to close them when complete. Sometimes they will close with a swipe down, but some judo to. I’d.1004333360543

Message 2 of 17 (1,043 Views)
Highlighted

Re: Off center advert, can’t close after playing

Hero
@lolleelegzz What kind of device are you using?

CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 3 of 17 (1,040 Views)
Highlighted

Re: Off center advert, can’t close after playing

★★★ Novice

ipad 5th gen

Message 4 of 17 (1,017 Views)
Highlighted

Re: Off center advert, can’t close after playing

@lolleelegzz & @amazingmanderrr do you have a screenshot of what you're seeing?

-----  

do not work for EA


CCP Hero Banner - Blue.png


Message 5 of 17 (1,006 Views)
Highlighted

Re: Off center advert, can’t close after playing

★★★ Novice
@Phantomlover1717 I did have a screenshot but it was too big to attach. I'm at work right now so, once I get home can I upload it to another service and put the link here? I didn't know if I couldn't so I didn't the first time around.
Message 6 of 17 (991 Views)
Highlighted

Re: Off center advert, can’t close after playing

Yes, that would work. Thank you @amazingmanderrr !

-----  

do not work for EA


CCP Hero Banner - Blue.png


Message 7 of 17 (962 Views)
Highlighted

Re: Off center advert, can’t close after playing

★★★ Novice
Message 8 of 17 (951 Views)
Highlighted

Re: Off center advert, can’t close after playing

★★★ Novice

I found a temporary work around until it is fixed. What the other person said before about swiping the advert down does the trick.

Message 9 of 17 (936 Views)
Highlighted

Re: Off center advert, can’t close after playing

39bD4Eh.jpg

 

Image by @amazingmanderrr.

Thank you Amazingmanderrr. 

-----  

do not work for EA


CCP Hero Banner - Blue.png


Message 10 of 17 (926 Views)
Twitter Stream