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[Open][Workaround] Off center advert, can’t close after playing

by amazingmanderrr
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[Open][Workaround] Off center advert, can’t close after playing

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★★ Novice

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Air 2
OS Version 13.2.3
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1005244383622
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open any advert option
What do you expect to see? The ad playing for x amount of seconds and then being able to close that.
Connection Type Wifi
Please select your region North America
Country US
Additional feedback I’m not sure if it is a bug but I’m pretty sure it is a problem. Whenever I try to watch an advert it only opens a little window and is off center. When the ad ends I’m not able to close it out because the X is off center. I have to force close the app in order to continue.

I’m not sure if it is a bug but I’m pretty sure it is a problem. Whenever I try to watch an advert it only opens a little window and is off center. When the ad ends I’m not able to close it out because the X is off center. I have to force close the app in order to continue. I tried to get a screenshot but it was too big to attach.

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Re: Off center advert, can’t close after playing

★★★ Novice

Have the same problem. Ads appear off centre, and no way to close them when complete. Sometimes they will close with a swipe down, but some judo to. I’d.1004333360543

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Re: Off center advert, can’t close after playing

Hero
@Lolleelegzz What kind of device are you using?



I don't work for EA.             No trabajo en EA.    


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Re: Off center advert, can’t close after playing

★★★ Novice

ipad 5th gen

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Re: Off center advert, can’t close after playing

@Lolleelegzz & @amazingmanderrr do you have a screenshot of what you're seeing?

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Re: Off center advert, can’t close after playing

★★ Novice
@Phantomlover1717 I did have a screenshot but it was too big to attach. I'm at work right now so, once I get home can I upload it to another service and put the link here? I didn't know if I couldn't so I didn't the first time around.
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Re: Off center advert, can’t close after playing

Yes, that would work. Thank you @amazingmanderrr !

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Re: Off center advert, can’t close after playing

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Re: Off center advert, can’t close after playing

★★ Novice

I found a temporary work around until it is fixed. What the other person said before about swiping the advert down does the trick.

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Re: Off center advert, can’t close after playing

39bD4Eh.jpg

 

Image by @amazingmanderrr.

Thank you Amazingmanderrr. 

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