May 2020
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iphone 11, google pixel
OS Version 13.4.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? log into my account, its there. restored account and its there all the time.
What do you expect to see? error message on top saying "now i see why this was listed as a charming fixed-upper"
Connection Type Wifi
Please select your region Asia
Country singapore
Additional feedback very disappointed, nothing have been done from your team
error message "now i see why this was listed as a charming fixed-upper" is there all the time, cant go away. done make over and done tutorials changed phone and deleted app but still there. v disappointed with the help
May 2020
Hi @asroundasaball! Could you share your Player ID? so we can look into your game, thanks!
May 2020 - last edited September 2021 by SalixCat
Player id [SalixCat - Removed Player ID. This is considered private info - please don't share private info on Answers HQ since these boards are publicly visible.]
thanks!
June 2020
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone 11
OS Version 13.4.1 (17E262)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Log into my account
What do you expect to see? The error message to go away?
Connection Type Mobile
Please select your region Asia
Country Singapore
Additional feedback CUSTOMER SERVICE REFUSES TO HELP UNLESS ITS GLOBAL ISSUE
CUSTOMER SERVICE REFUSES TO HELP UNLESS ITS GLOBAL ISSUE.
THE ERROR MESSAGE ON SIMS MOBILE WOULDNT GO AWAY
SENT MULTIPLE EMAILS BUT GOT GHOSTED.
June 2020
Hi @asroundasaball.
I took a look at the cases on your account, and it looks like the EA Help team did respond to the most recent case you created. They asked if you could create an in-game case through The Sims Mobile so they could investigate the missing content that you reported.
Did you create another case after this? If so, could you share the case number here so I can take a look? Thanks!
/Kent
June 2020
Hi, yes I did. I reached them via the live chat. The problem wasn’t the missing content. It was the error message that didn’t go away after months of emailing them. My emails with them go way back. It was clear in the live chat that they refuse to look into my account for me.
I have attached the error message
June 2020