Help us improve Answers HQ! Take Survey No, Thanks

[Open] - Tutorial message from previous game partially covers screen

by ardeecor
Reply

Original Post

Highlighted

Re: Logging in to my 600's days old account

Hero

@Illunary wrote:
@SalixCat I have the same id as here, Illunary

@Illunary Player ID is the number on the upper right corner on the loading screen. That's the one the team needs 🙂


CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 31 of 47 (398 Views)
Highlighted

CUSTOMER SUPPORT REFUSE TO HELP

★★★★ Novice

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone 11
OS Version 13.4.1 (17E262)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Log into my account
What do you expect to see? The error message to go away?
Connection Type Mobile
Please select your region Asia
Country Singapore
Additional feedback CUSTOMER SERVICE REFUSES TO HELP UNLESS ITS GLOBAL ISSUE

CUSTOMER SERVICE REFUSES TO HELP UNLESS ITS GLOBAL ISSUE. 

THE ERROR MESSAGE ON SIMS MOBILE WOULDNT GO AWAY 

SENT MULTIPLE EMAILS BUT GOT GHOSTED. 

Message 32 of 47 (254 Views)
Highlighted

Re: Tab mission dialogue stuck

★★★★ Novice

Hey! I’m having the same problem as you. Is yours resolved? EA support was extremely rude when I asked for help. They refused to do anything unless it was a global problem. 

Message 33 of 47 (199 Views)
Highlighted

Re: Logging in to my 600's days old account

★★★★ Novice

Hi I have this error message stuck in my game. Can you help me?

Message 34 of 47 (199 Views)
Highlighted

Re: CUSTOMER SUPPORT REFUSE TO HELP

Community Manager

Hi @asroundasaball


I took a look at the cases on your account, and it looks like the EA Help team did respond to the most recent case you created. They asked if you could create an in-game case through The Sims Mobile so they could investigate the missing content that you reported. 


Did you create another case after this? If so, could you share the case number here so I can take a look? Thanks!

 

 

/Kent

Stay and Play.png
Message 35 of 47 (222 Views)
Highlighted

Re: CUSTOMER SUPPORT REFUSE TO HELP

★★★★ Novice

Hi, yes I did. I reached them via the live chat. The problem wasn’t the missing content. It was the error message that didn’t go away after months of emailing them. My emails with them go way back. It was clear in the live chat that they refuse to look into my account for me. 

I have attached the error message

Message 36 of 47 (211 Views)
Highlighted

Re: CUSTOMER SUPPORT REFUSE TO HELP

Hero
@asroundasaball Is that message part of the makeover tutorial?

CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 37 of 47 (199 Views)
Highlighted

Re: CUSTOMER SUPPORT REFUSE TO HELP

★★★★ Novice

the message is from the tutorial before you restore your cloud backup. Then once I restore my game it’s just permanently there. 

Message 38 of 47 (194 Views)
Highlighted

Re: CUSTOMER SUPPORT REFUSE TO HELP

★★★★ Novice

Sorry to be clear the message says “now I see why this is called an upper-fixer...”

Message 39 of 47 (187 Views)
Highlighted

Re: CUSTOMER SUPPORT REFUSE TO HELP

[ Edited ]
Hero

@asroundasaball 

I have now merged your post with an existing thread about this issue.

 

This message you get on your game is part of the makeover tutorial. You can try to finish this turorial by giving a makeover to a random NPC. It can be any of your non playable characters or a random townie that walks by your Sims' house. You might need to repeat the process several times with different kind of Sims. This usually works.

 

Another solution suggested by a player on this same thread is to join someone else's party and finish the tutorial there. The pop up message should disappear.


CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 40 of 47 (165 Views)
Twitter Stream