Product: The Sims Mobile
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone 11
OS Version 13.4.1 (17E262)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Log into my account
What do you expect to see? The error message to go away?
Connection Type Mobile
Please select your region Asia
Additional feedback CUSTOMER SERVICE REFUSES TO HELP UNLESS ITS GLOBAL ISSUE
CUSTOMER SERVICE REFUSES TO HELP UNLESS ITS GLOBAL ISSUE.
THE ERROR MESSAGE ON SIMS MOBILE WOULDNT GO AWAY
SENT MULTIPLE EMAILS BUT GOT GHOSTED.
I took a look at the cases on your account, and it looks like the EA Help team did respond to the most recent case you created. They asked if you could create an in-game case through The Sims Mobile so they could investigate the missing content that you reported.
Did you create another case after this? If so, could you share the case number here so I can take a look? Thanks!
Hi, yes I did. I reached them via the live chat. The problem wasn’t the missing content. It was the error message that didn’t go away after months of emailing them. My emails with them go way back. It was clear in the live chat that they refuse to look into my account for me.
I have attached the error message
June 2020 - last edited June 2020
I have now merged your post with an existing thread about this issue.
This message you get on your game is part of the makeover tutorial. You can try to finish this turorial by giving a makeover to a random NPC. It can be any of your non playable characters or a random townie that walks by your Sims' house. You might need to repeat the process several times with different kind of Sims. This usually works.
Another solution suggested by a player on this same thread is to join someone else's party and finish the tutorial there. The pop up message should disappear.