June 2020
the message is from the tutorial before you restore your cloud backup. Then once I restore my game it’s just permanently there.
June 2020 - last edited June 2020
I have now merged your post with an existing thread about this issue.
This message you get on your game is part of the makeover tutorial. You can try to finish this turorial by giving a makeover to a random NPC. It can be any of your non playable characters or a random townie that walks by your Sims' house. You might need to repeat the process several times with different kind of Sims. This usually works.
Another solution suggested by a player on this same thread is to join someone else's party and finish the tutorial there. The pop up message should disappear.
June 2020
hi i have exactly the same “pop up message” problem as you. it’s been months. and yes the team doesn’t really help.
June 2020
I’m a bit confused because my error message seems to be different from the player with the makeover error message. I tried about 6 times already. Doesn’t work. How do I finish the tutorial from a party?
June 2020
June 2020
It’s just the message that’s at the top of my game that’s bothering me. Any idea how to fix it?
June 2020
Man that sucks. They are really unhelpful and they said they will not do anything unless it’s a global issue!
June 2020
Hi @asroundasaball sorry to hear you're experiencing this issue. This is something we're still investigating. I'm afraid I don't have anything more concrete at the moment.