Product: The Sims Mobile
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7
OS Version 13.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003582916096
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don’t know - every time I open the game (just reinstalled it) my Sim yelled me about how he can makeover other Sims then a message saying “tap on a family member or someone in town to start a makeover” and showing my Sim’s face stays in the middle of my screen and won’t go away. It blocks me from seeing tasks and stays even through loading screens.
What do you expect to see?
Connection Type Wifi
Please select your region North America
Included loading page screenshot, other screenshots are “too large”
Are you still doing the tutorial? What level are you on? I am not sure that this is in the tutorial stage, because I was out of tutorial stage when this feature came out. Would it be resolved if you just make over a townie or family member? Have you tried that?
Just installing this game again after being off for about 600 days. Logging in with Facebook but the assets are gone.
My house is still the first house (the broken mess like when it started). However, somehow there is a blue car being stuck in a middle of the wall.
Also, My sim is stuck doing the event from back then (I think the summer one, the one that reward swimming outfits like bikini and stuffs). The countdown stays on 6 hours 18 mins but the checklist is there like she has finished but whenever I tap the checklist the game crash.
Please, is there a way to fix this? I've been reinstalling the game twice now.
Also the "tap on a family memberor someone in town and try a makeover" is never gone
Have an update:
I've found a way to finish my sim doing by joining someone else's party and finishing it there, the pop up is also removed.
The last part of the issue is, I loat my house progress. My house looks like how it is on the beginning which isn't supposed to be. Even the shops still knows which I've bought before with the green highlights. Is there a way to return it back?