May 2018
Right now the only fix is to reset your account to just before the problem happened. You must contact tech support personally with your account information for them to be able to do this.
May 2018
May 2018
May 2018 - last edited May 2018
I really don't understand this anymore. I first posted a case on this issue on just the brink of the 8th of May. On the 9th of May was the one that got referred to a Specialist, because it not only took 3 submitted cases that got automated responses but also that it only got noticed once this topic recieved momentum, and it is now the 24th of May. It is terribly frustrating to be out of the game for this long especially amidst a limited time event, to have invested a lot of time daily into this game since it's initial release and even a portion of money just for this to happen is just insulting. Also to recieve no update whatsoever on this issue from either the Specialist or the EA advisors but yet have your case update every 6 hours with absolutely no word whatsoever is absurd as well.
I have tried to be patient with this issue but as I mentioned in my post on the previous page It is getting more and more tiring to deal with this issue especially when you read other peoples stories here like Allsmiles583's or the stories of people who have had this issue resolved with nothing to compensate the inconvience, lost time and loss of potential progress or progress if they have still been playing. It truly puts a huge dent in wanting to further continue playing this game and I truly cannot understand why it is taking this amount of time to fix the issue for the players that are suffering this considering it has now been two and a half weeks. I will still give them some time but this is getting far too tiring and absurd now to deal with.
May 2018
May 2018
June 2018
June 2018
@v0fly it's a known bug, and it's still open. Please read: https://answers.ea.com/t5/Bug-Reports/Open-Received-a-lot-of-money-but-can-t-spend-it/m-p/6788753#M3...
Bug don't get fixed instantly, some will, but this is a rather big bug. So we do need to ask for a bit more patience at this moment in time.
June 2018
June 2018