Re: 2 Billion currency out of nowhere, can't buy anything

by doxiedog6
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Original Post

Re: [Open] Received a lot of money but can't spend it

★★★★★ Expert

@KaitlynGraceArt

Right now the only fix is to reset your account to just before the problem happened.  You must contact tech support personally with your account information for them to be able to do this.

Message 71 of 98 (1,841 Views)

Re: [Open] Received a lot of money but can't spend it

★★★★★ Novice
Yeah, but you have to contact EA about 100 times and listen to them tell you that there is no problem with your account or that the issue must be with your device, or they lie and say they escalate you case when they haven't, or they completely ignore you and eventually, you might get the right rep who will reset your account. In my case, I got tired of waiting and just stopped playing the game altogether. I'm done with their joke of a customer service. No game that is full of that many major bugs is worth this. I still haven't heard from the person who will supposedly reset my account and refund my money that was lost in the game. Maybe you will have better luck than me.
Message 72 of 98 (1,837 Views)

Re: [Open] Received a lot of money but can't spend it

★★★★★ Novice
couple days ago, i emailed EA again. they offered me to rollback my game to the date before the crash. i didnt expect that, but instead of waiting for something unclear, i finally said yes. and now i can play again as usual.
Message 73 of 98 (1,823 Views)

Re: [Open] Received a lot of money but can't spend it

[ Edited ]
★ Guide

I really don't understand this anymore. I first posted a case on this issue on just the brink of the 8th of May. On the 9th of May was the one that got referred to a Specialist, because it not only took 3 submitted cases that got automated responses but also that it only got noticed once this topic recieved momentum, and it is now the 24th of May. It is terribly frustrating to be out of the game for this long especially amidst a limited time event, to have invested a lot of time daily into this game since it's initial release and even a portion of money just for this to happen is just insulting. Also to recieve no update whatsoever on this issue from either the Specialist or the EA advisors but yet have your case update every 6 hours with absolutely no word whatsoever is absurd as well.

 

I have tried to be patient with this issue but as I mentioned in my post on the previous page It is getting more and more tiring to deal with this issue especially when you read other peoples stories here like Allsmiles583's or the stories of people who have had this issue resolved with nothing to compensate the inconvience, lost time and loss of potential progress or progress if they have still been playing. It truly puts a huge dent in wanting to further continue playing this game and I truly cannot understand why it is taking this amount of time to fix the issue for the players that are suffering this considering it has now been two and a half weeks. I will still give them some time but this is getting far too tiring and absurd now to deal with.

 

 

 

Message 74 of 98 (1,730 Views)

Re: [Open] Received a lot of money but can't spend it

★★ Apprentice
I finally had my account rolled back, it took 12 hours of emails back and forth for someone to reply that knew what I wanted and would do it..
I can play again, horaay!
I doubt I'll ever spend much money on Sims Mobile again, considering how bad the tech support and customer service is.
Message 75 of 98 (1,602 Views)

Re: 2 Billion currency out of nowhere, can't buy anything

★★ Apprentice
My last contact with them they said they need to roll game back to when I last remember it working. Game progress would be lost. I am waiting and hoping an update for now.
Message 76 of 98 (1,529 Views)

Re: 2 Billion currency out of nowhere, can't buy anything

★★★★★ Novice
I really want to know what happend to EA in this game, it’s ridiculous that a lot of players have this issue and didn’t give a solution or blame you. They don’t really care about how a lot of currently players now prefers delete the game because they dind can answer something diferent than the same every time
The game are now boring no events no more to do ... Wtf are you doing for us and for help us EA
Message 77 of 98 (1,276 Views)

Re: 2 Billion currency out of nowhere, can't buy anything

@v0fly it's a known bug, and it's still open. Please read: https://answers.ea.com/t5/Bug-Reports/Open-Received-a-lot-of-money-but-can-t-spend-it/m-p/6788753#M3...
Bug don't get fixed instantly, some will, but this is a rather big bug. So we do need to ask for a bit more patience at this moment in time.


----------------

Answers HQ Guardian

do not work for EA

 

Message 78 of 98 (1,204 Views)

Re: 2 Billion currency out of nowhere, can't buy anything

★★★★★ Novice
It will be a month and all the users who have this problem have not received a solution or a coherent answer, they send you the same message about their technicians or they dare to say that "your account does not have a problem" when you have it.
It is unfair that they tease you by telling you things that are not true, they are not capable of being clear, it is incredible.
Message 79 of 98 (1,193 Views)

Re: 2 Billion currency out of nowhere, can't buy anything

★★ Apprentice
What we're trying to say it that we know you're saying in these forums that it's a known bug and we should contact tech support but when we do they don't know what we're talking about and it's difficult to find a solution.
When I had my game rolled back it took me 12 hours of emails back and forth to find someone who understood what I wanted and knew how to roll back my account.
Usually they just give you the standard, "Have you tried re-installing the game" response every time, respond to your emails in very broken English and then pass you on to someone else when they can't help you, it's extremely frustrating.
Message 80 of 98 (1,169 Views)