Player name, wrong format?

[redruby44612]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 11 promax
OS Version Idk
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 🤷🏻‍♀️
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country

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Will not let me enter a player name, tried different names, combos, closing and re opening it nothing it working!!

[SalixCat]

@redruby44612 This is unfortunately a known issue. If you are on player level 6, please delete your game progress and restart a new game from level 1.

[emilyyyraeea]

@SalixCat I’m having the same issue too and i’ve already deleted the game twice

[Rebekah889]

I just downloaded the sims 4 mobile today and the name thing is giving me a headache. Which name is supported??

[Rebekah889]

@EA_DragonsEye Hi. I just downloaded the sims 4 and I'm stuck on name change level 6. No name seems to be working, not even switching networks nor mobile phones. Please help

[Beauty_Queen156]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8
OS Version iphone8
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Try and help me
What do you expect to see?
Connection Type Wifi
Please select your region Other
Country Ohio

‌

It’s not letting me put a player name in I’ve tried everything 

[SalixCat]

@Beauty_Queen156 If you are at a low player level, could you try deleting your game and starting again from level 1?

[Beauty_Queen156]

I’m at level 6

[SalixCat]

@Beauty_Queen156 Yes, that is unfortunately a known issue. Could you please try deleting the game and starting again?

[JayceD20]

Wondering what to do if we purchased a starter pack before reaching LVL 6? 

Do I lose everything I purchased?