I can't seem to enter my name

[SalixCat]

@jjknjjjn I have merged your report with an existing thread about the same issue.

[BystanderStizzy]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 12
OS Version 14.6
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Simply log into the game it will ask for you to create a player name that is the bug
What do you expect to see? You will try to attempt to figure out a player name and It will simply say the “name does not meet the required formatting” nothing you try will work
Connection Type
Please select your region North America
Country United States

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That photo shows what will pop up once you get into my account. I’ve tried deleting the app, restarting the app basically everything the internet said. Please help ¡ can’t get past lvl 6 cause of this 

[JengKay]

Hi! I just started playing this game and I'm facing the same problem. Is there any solution to solve this yet?

[EA_DragonsEye]

@BystanderStizzy I have merged your post with the original thread. 

[Awesomedude2322]

Mine doesn’t work either any solution?

[gTJzmDWS95HJnnt5]

Hi, finally I found a workaround to get rid of the buggy issue. You can try to input a super long name like agdjegfgjdj286jdhdnf33 to reach the maximum allowed length. Then magically the system accepts your name. 

[SalixCat]

@gTJzmDWS95HJnnt5 

That's 22 characters. Thank you! Were you able to edit your name after the long name was accepted?

[EA_DragonsEye]

@Awesomedude2322 for now there is no solution but maybe you could try what @gTJzmDWS95HJnnt5 found it work for them, let me know if this workaround worked for you too!

[JengKay]

@gTJzmDWS95HJnnt5 I tried but it didn't work for me

[Awesomedude2322]

What I did was I started a new sim by deleting the game and then in the setting menu before reaching level 6 enter the name and it worked for me now I passed level 6 if it doesn’t work I’m sorry