[Open] - Graphic issue: CAS Background, Square Shaped Lights and plumbobs [ Edited ]

[MisuOrenji]

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Redmi Note 2
OS Version 5.0.2
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1st problem: in CAS mode. 2nd problem: plumbob, izzy's effect, house lighting (esp. night mode)
What do you expect to see?
Connection Type Mobile
Please select your region
Country

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After the Renovate Your Space update, I found those two graphic issues:

1. CAS mode background turns all white, and I can't see Izzy's effect clearly,

2. Most of sparkling lights turn into square shaped lights (Izzy's effect, plumbob, lamp lighting, etc).

My friend also has the same issue.

Please help us 🥺🙁 Thank you!

[tankbear3840 · Accepted solution]

@SalixCat 

Yes finally fixed, thx.

[ruzicamarin]

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Chromebook Acer R11
OS Version Google Chrome Version 84.0.4147.110 (Official Build) (64-bit)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? It's a visual bug.
What do you expect to see? Had the usual green plumbob before updating the game to the latest version. Now there are pink and purlple spinning squares above their heads.
Connection Type Wifi
Please select your region North America
Country United States

‌

Just updated the app and now the plumbobs above my sims are bugged.

[A_Calendula]

I have the same problem with all the sparkling lights (plumbob, lanterns, fridge, street lamp, izzy effects etc.)

[SalixCat]

@A_Calendula What device are you using? Please share brand, model and OS version.

[A_Calendula]

I play with and android tablet.

It's an lg pad v500, android version 4.4.2

[charlycheez]

Same issues as above.

Alcatel Android A574BL  7.1.1

[Choulee555542]

I'm having the same issue. 

[MisuOrenji]

I have the same issue. Even my sims' radiant effect turns into square shape ☹ And my friend has the same problem with her izzy effect.

Redmi Note 2 Android 5.0.2

[MisuOrenji]

Here are some additional snapshots.

[SalixCat]

@A_Calendula @charlycheez @Choulee555542 

Could you please share some screenshots? 

@Choulee555542 What device are you using? (brand, model and OS version)