[Open] - Graphic issue: White CAS Background, Square Shaped Lights

[jtom990]

@tankbear3840 Yes, everything was fine before the update. I hope they 'll be able to fix it.

[SalixCat]

I'll add babies eyes without pupils to this thread.

This happens on a Samsung Galaxy Note S3 tablet with Android 9.

It seems many players are experiencing the same. https://www.instagram.com/p/CD4zxRPJ9HR/?utm_source=ig_web_copy_link

Ver esta publicación en Instagram

"Congratulations, it's a demon!" A funny caption shared among the group. We rushed to check our babi...

Una publicación compartida de Lai Property by The Lai Family (@simstagramid) el 14 Ago, 2020 a las 4:09 PDT

[Hvnd12]

I have the same problem - missing CAS background, broken lightning effects and curtains missing textures. I also attach the additional photos.

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with Samsung Galaxy Tab A (2017)
OS Version Android 9
How often does the bug occur? Every time (100%)

[Derpina85]

I'm having this same issue and I'm on an LG M327, Android 7.0. I've uninstalled and reinstalled loading my saved game, still same issue. Haven't had really any issues until this latest update and this is the only game on my phone.

[MisuOrenji]

@alicewyckoff Omg! So sorry about your account issue. Just like what salix has said, I recommend you to send a ticket to EA team directly

[MisuOrenji]

@jtom990 Yes, recently I found out the curtain issue as well

[MisuOrenji]

@Hvnd12 Yes, I'm experiencing exactly all the same problems as well!

[Derpina85]

@MisuOrenji Thank you!! ☺

[alicewyckoff]

I have uninstalled and reinstalled this game so many times that I lost my original game and now the lights are still there and it's getting to be very annoying.

Do you still have this problem?

[Hvnd12]

Yes. It hasn't been fixed yet.

I also noticed that Sims' smartphones are totally white. I guess they were grey before (unfortunately, I don't have a screenshot of white phones right now).