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[Open] - Game crashes when watching ads

by breza0o
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[Open] - Game crashes when watching ads

[ Edited ]
★★ Novice

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS
OS Version 14.1
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? When I close an ad after watching it, the game crashes and I do not receive my reward.
What do you expect to see? A reward screen
Connection Type Wifi
Please select your region North America
Country

The game crashes after watching an ad. 

Message 1 of 16 (538 Views)
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Re: Game crashes when watching ads

Hero
@breza0o In what country are you? Who was the ad provider?
The team needs this information in order to fix this problem.

CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 2 of 16 (506 Views)
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Re: Game crashes when watching ads

★★ Novice

USA... it happens with all ads

Message 3 of 16 (495 Views)
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Re: Game crashes when watching ads

Hero
@breza0o Please give us examples of the ads you get so the team can look investigate the issue and try to fix it.

CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 4 of 16 (491 Views)
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Re: Game crashes when watching ads

★★ Novice

Hero Wars crashed it just now... any of those "pull the pin" mini game ads. I think the other main one is called Garden Scapes or something...

Message 5 of 16 (486 Views)
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Re: Game crashes when watching ads

★★ Novice

Just happened again with a Candy Crush ad. It’s basically happening with all ads. 

Message 6 of 16 (460 Views)
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Re: Game crashes when watching ads

★ Novice

Every time I have to watch the candy Crush ad it freezes my game and I have to close out my game and I lose the rewards

Message 7 of 16 (409 Views)
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Re: Game crashes when watching ads

★ Guide

I’m in US

Ad Provider: Vungle

Game: Hero Wars

 

 

Message 8 of 16 (403 Views)
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Re: Game crashes when watching ads

★ Apprentice

2F39A2B7-F0F8-45AE-ABE8-60417934EE6B.png

 

9292B560-3E8A-429D-A178-114F95CB0441.png

 

This one has frozen my game lately every time. It takes me straight to Apple store and when I go back to the game it is frozen. I have to force close it.

 

These are the first and last screen of the add.

 

I’m in Brazil.

Message 9 of 16 (318 Views)
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Re: [Open] - Game crashes when watching ads

★★ Novice

Covet Fashion Ad freezes the game every single time I receive it, must force-close. I don’t get to collect the reward afterwards unless if I’m playing the Sweet Treat Challenge, from what I’ve noticed! 

Message 10 of 16 (170 Views)
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