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Product: The Sims Mobile
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version 11.2.6
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002967871004
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? The notification button kept showing "1 unread message" for 1-2 days which for now it is not there anymore. But disappearing together with it is my whole friend/contact list, i had added quite a number of contacts in my account but now its showing 0/50 i tried reopening the game but it is still 0/50 for the game friends tab.
What do you expect to see?
Connection Type Wifi
Please select your region Asia
The notification button kept showing "1 unread message" for 1-2 days which for now it is not there anymore. But disappearing together with it is my whole friend/contact list, i had added quite a number of contacts in my account but now its showing 0/50
i tried reopening the game but it is still 0/50 for the game friends tab.
In short, I lost my whole friend list without doing anything.
Do you have a stable internet connection. It can happen from time to time, are they still not showing up at this point?
I do not work for EA
March 2018 - last edited March 2018
I am having this same issue and have been for days Everytime I log onto the game.
0/50 friends are gone Everytime I open the game it does this. I exit and close it out and it doesn't ever come back. I forced stopped it and opened it and still doesn't come back. I have restarted my phone multiple times and still sleeve come back.
also have a glitch where I can't accept a friend's request or decline it. It gives me a failed error.
This has been happening to me since last nights update too. Sometimes disconnecting and reconnecting to Facebook (or whatever you're linked to) brings the friends back temporarily if restarting the game doesn't do it.
It's obviously a glitch that needs to be fixed, but in the meantime, this has been working for me
April 2019 - last edited April 2019
I’m experiencing this too, and it’s becoming more and more frequent. It now occurs multiple times a day. I do have a stable internet connection.
A pattern I may have picked up on is force closing my game. If I’ve been in my game for a while, my friend list casually reappears. If I force close my game and re-open, then I lose my contacts, and sometimes for hours at a time.
Edit: here is a video showing you what I mean by losing contacts when I force close the game. I posted to Reddit. Sorry for the poor video quality.