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[Open] Duplicate Trait/Heirloom doesn't have "Already Owned" tag on shop

by tankbear3840
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Original Post

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[Open] Duplicate Trait/Heirloom doesn't have "Already Owned" tag on shop

[ Edited ]
★★ Apprentice

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Google
OS Version 7.1.2 / 9.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? See your owned trait/heirloom in shop's large cover. (if showed up)
What do you expect to see? Marked as "Already Owned" gray button for all owned thing to avoid confusion and accidental duplicate payment.
Connection Type
Please select your region
Country
Additional feedback

When shop's featured cover sells trait/heirloom which you owned, it doesn't show "Already Owned" gray button like as old version, so you can buy the same items again... wait! what?
it's confusing and possible for duplicate payment.

some heirlooms working fine, eg 600 SimCash stories.

 

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Re: Duplicate trait/heirloom have not "owned" tag on shop, or couldn't

@tankbear3840 

 

A bug report should only hold one bug at a time. However, some of those you've mentioned have a post similar to what you mention.

1. This is new to me.

2. Sounds like: https://answers.ea.com/t5/Bug-Reports/Open-Story-marked-as-new-in-Heirloom-box-while-it-isn-t-new/m-...

3. Something I had noticed too, made a report: https://answers.ea.com/t5/Bug-Reports/Open-Heirloom-Collection-box-doesn-t-show-collection/m-p/87642...

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do not work for EA


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Message 2 of 5 (395 Views)
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Re: Duplicate trait/heirloom have not "owned" tag on shop, or couldn't

★★ Apprentice

Ok edited post for issue 1.

Message 3 of 5 (377 Views)
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Re: Duplicate trait/heirloom have not "owned" tag on shop, or couldn't

EA Live QV Team

Hi @tankbear3840! I flagged this issue for investigation! Thanks for your report!

Message 4 of 5 (336 Views)
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Re: Duplicate trait/heirloom have not "owned" tag on shop, or couldn't

@tankbear3840 have you seen this happen again since reporting it here on AHQ?  

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do not work for EA


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