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[Open] - Cozy Home Pillars and Gourmet Kitchen Island’ show on above floor

by laprembee
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[Open] - Cozy Home Pillars and Gourmet Kitchen Island’ show on above floor

[ Edited ]
★ Apprentice

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8
OS Version 13.7
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Cozy Home Pillars and Gourmet Kitchen Island’s top will show on the floor above. You can even click on it from the above floor and do its action.
What do you expect to see? I expect them not to be seen, because it ruins visually its above floor.
Connection Type Wifi
Please select your region South America
Country Brazil

No item should be visible from across the ceiling/floor/wall it is hanging - with the exception of ceiling lights.

Message 1 of 10 (517 Views)
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Re: Cozy Home Pillars show on above floor

Hero

Hi @laprembee Standard smile

 

I've tested on my tablet, an Android device.

 

I can see the pillars and the kitchen island but only on Build mode, so I'm wondering if this is an iOS issue. 

Do you know of other players who experience something similar?

 

Bug-1.png

 

Everything looks normal when I close Build mode. 

 

Bug-2.png

 


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 No trabajo en EA.    

Message 2 of 10 (480 Views)
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Re: Cozy Home Pillars show on above floor

★ Guide

I have iPhone Xs, and I can only see the pillars/gourmet kitchen if there is no room on top (in both build mode and gameplay). 

Everything is fine if the room is on top. Everything disappears even in build mode. But I didn't try the same flooring as laprembee (I do not own it).

 

E43045A7-F93D-4621-ABEA-FFAD66F983E5.JPG 

Message 3 of 10 (451 Views)
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Re: Cozy Home Pillars show on above floor

★ Apprentice
@SalixCat one player using iPhone X says she hasn’t got this glitch.
Message 4 of 10 (441 Views)
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Re: Cozy Home Pillars show on above floor

Hero

Thank you @laprembee and @yani_tsm 

I'll add this report to the list. I believe there are several visual glitches that may or not be connected. Hopefully the team will be able to fix them soon Standard smile


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 No trabajo en EA.    

Message 5 of 10 (399 Views)
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Re: Cozy Home Pillars show on above floor

★ Apprentice

Hi @SalixCat 

 

I got this reply on Twitter and it worked. The pillars are not visible any more. 

0A602DEE-B61A-4251-A6C2-3705DE5C232E.jpeg

 

Should this be considered a problem solved? I’m not 100% sure, cause that should not happen for the first place. Still the Kitchen Island is visible and the Modern fireplace too.

Message 6 of 10 (367 Views)
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Re: Cozy Home Pillars show on above floor

Hero
@laprembee It's more like a workaround than a solution, so I wouldn't say it's fixed.🙂

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 No trabajo en EA.    

Message 7 of 10 (361 Views)
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Re: Cozy Home Pillars show on above floor

★ Apprentice
@SalixCat I couldn’t agree more with you Standard smile
Let me know how can I help on this, please.
Message 8 of 10 (342 Views)
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Re: Cozy Home Pillars show on above floor

Hero
@laprembee is this issue fixed after the Haunted Halloween update?

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 No trabajo en EA.    

Message 9 of 10 (128 Views)
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Re: Cozy Home Pillars show on above floor

★ Apprentice
@SalixCat It hasn’t happened again since the last time. But I haven’t move them around, so... I’m can’t tell if it was actually fixed or not in this update.
Message 10 of 10 (110 Views)
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