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[Open] Cannot change Sims’ appearance

by jms6159
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[Open] Cannot change Sims’ appearance

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★★★ Newbie

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Both IPhone 6S and IPad 7th Generation
OS Version 13.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When try to edit the appearance of my Sims, no options appear for me to customize. All of the options are blank. The only thing I can change is skin tone, gender and name.
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country US
Additional feedback

No options appear to customize appearance. Previously, there would be an option to customize the nose, eyes, hair etc.

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