[Open] - Can’t enable tracking on iOS. Can't connect to Facebook

by soulfulgenius
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Original Post

Re: Can’t connect my social media accounts to my game

Community Manager (retired)

Hi @soulfulgenius and @ir0nwoman!
This issue may be resolved by apple after updating to the version iOS 14.5.1.
As per the official Apple Knowledge base web found here https://support.apple.com/en-us/HT211808#1451
"This update fixes an issue with App Tracking Transparency where some users who previously disabled Allow Apps to Request to Track in Settings may not receive prompts from apps after re-enabling it. This update also provides important security updates and is recommended for all users."

Message 11 of 16 (1,326 Views)

Re: Can’t connect my social media accounts to my game

★ Guide

Okay Thanks Ea_dragonseye  I’ll give it a try and see if I can connect to my social media accounts now.

Message 12 of 16 (1,313 Views)

Re: Can’t connect my social media accounts to my game

Community Manager (retired)

@soulfulgenius, did this work for you? 

Message 13 of 16 (1,246 Views)

Re: Can’t connect my social media accounts to my game

★ Guide

yes it absolutely did.Standard smile however it’s not allowing me to log in with the Facebook app.I had to go around the app by logging into the full website.

Message 14 of 16 (1,233 Views)

Re: Can’t connect my social media accounts to my game

★ Novice

Doesn’t even ask

Message 15 of 16 (821 Views)

Re: Can’t connect my social media accounts to my game

★ Guide

Are you using an iOS device or android? If you are using an iOS device go to your settings scroll down until you see Facebook  and make sure your allow tracking is turned on.

Message 16 of 16 (813 Views)