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[Open] Broken rooms and blue cars

by milasania
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Original Post

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House bug

★★ Novice

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Galaxy s9
OS Version 18.0.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003448359724
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Idk
What do you expect to see? House content gone
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

Okay, so I played this game when it first came out and then I stopped playing for a while. I just tried downloading it again and uploaded my last save from the cloud and when I got into the game it looked like this. I cant interact with any of it or "clean" or " repair" it. I have tried deleting and re-downloading it, tried it on a different device, I've contacted customer service and they weren't any help. They recommend I come to the forums to look. They said they never seen something like this happen. Gave me 50 simcash. But that isnt nearly enough to get what I lost. I wouldnt even be upset if I hadn't spent real money on this before and if I wasnt so advanced. But now it's like starting from the beginning but I cant move forward with the game because I cant even in

Message 61 of 84 (999 Views)
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Re: House bug

Hero

@PaNdAfReAkY 

You should contact EA in order to get assistance.

 

First you will need your player ID. That's the number on the top right corner of your screen when you open the app.

 

 

 

Your Player ID appears at the top right side of the game loading screen.

 

 

 

To contact EA Help from the game, open the side menu, choose the gear icon, then the Help & About tab and tap on the button Help.
This will open your browser. Scroll down and tap on the button Contact Us.

 

 

 

collage.jpg

 

Now, tap on Technical support and Game progress issues.

 

Type your Player ID. 

 

Tap on the button Select contact option.

 

Scroll down and select Email. This is the best option for your case. Fill in the form and attach screenshots of your game. 

 

An EA Advisor will email you within 24 hours.

 

 

You can also contact EA through these links: 

https://help.ea.com/en/contact-us/

Twitter: https://twitter.com/EAHelp
Facebook: https://www.facebook.com/EAHelpHub/

 

 




I don't work for EA.             No trabajo en EA.    


Follow me on Twitter.          Sígueme en Twitter.

Message 62 of 84 (956 Views)
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Re: [Open] Broken rooms and blue cars

[ Edited ]
★★ Newbie

I have the similar problem but it wasn't move to other house. When I return the play Sim mobile and log in to get my loading the previous play. I start pressing the first house while i was waiting to load the cloud and I got to this bug. I think that how the bug happen. Now I stuck in this problem for few day. I using android. My player ID is 1003501583805. Do please tell me what to do

Message 63 of 84 (882 Views)
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I’ve got a bug need help !

★★ Newbie

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone 11
OS Version 13.31
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002931273834
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Trash in bedroom Broken bedroom blue car
What do you expect to see? Clear broken bed and car for me please
Connection Type Mobile
Please select your region Asia
Country Thailand
Additional feedback

I’ve got a broken bed which can not move and do anything.

i’ve got one trash in bedroom i cant move either

 I need to use that room please help

Message 64 of 84 (720 Views)
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Re: [Open] Broken rooms and blue cars

★★★ Newbie

Does this bug still have no solution? I got the same bug. Here is my id, please help me. 

Message 65 of 84 (520 Views)
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Re: I can't remove the broken tiles, broken bed, garbage (and can't fix it neith

★★★ Newbie

@Phantomlover1717 wrote:

You issue looks a bit like this known bug:
https://answers.ea.com/t5/Bug-Reports/Open-Can-t-move-and-expand-room/td-p/6812691

 

What do you think?


Does this issue still has no solution?  Here is my id and i had the same issue where there is a broken room tht cannot be removed and broken wall which cannot be removed too. 

Message 66 of 84 (519 Views)
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Re: I can't remove the broken tiles, broken bed, garbage (and can't fix it neith

Other than resetting the game I don't know of another solution no @123artorux.

-----  

do not work for EA

Message 67 of 84 (442 Views)
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Re: Sims mobile house glitch

★★★★★ Newbie

did you fix that? ı have same bug. what did you do?

Message 68 of 84 (397 Views)
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Re: [Open] Broken rooms and blue cars

★★★★★ Newbie
@milasania It's happen to me.. How to fix?
Message 69 of 84 (367 Views)
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Re: [Open] Broken rooms and blue cars

[ Edited ]
★★★★★ Newbie

It's happen to me... How to fix it.. I want to play please

 

[Edited, please don't post your Player ID publicly]

Message 70 of 84 (335 Views)
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