Game problem

[SimGuruMaaike]

Thanks for your player ID @regina115. Do you have any information on what you did at the start of the game? 

[regina115]

No . Please follow

[Phantomlover1717]

@regina115 this part of the forum is English. 

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[regina115]

I found that I sent an email to the customer service center. The customer service center said that they were not responsible for it, and then told me to report it to the forum, and then processed by the game staff, I followed it! But still no one is following up. I seem to be chatting with myself.

I try to type in Chinese, the purpose is to get attention, who doesn’t know what the response is. Haha 

[Phantomlover1717]

This is a forum, you don't always get an direct answer from the Simguru's or even from me. The bug has already been added to the bug list. 
Hopefully with all the reports and player IDs the bug will get fixed. 

[jacobjhagen]

I’m also having this problem.

My player ID: 

1003397164627

When I started the game the first thing I wanted to do was clean up these items but I could only view them, which I assumed meant I would have to unlock the ability to clean up these items. The only way I was able to remove the toilet was to delete the bathroom—but it left all the tiles, gyser issue and a faux wall. I can’t delete or move anything in the bedroom.

I have lots of space I could be expanding my house but one of my rooms is broken, the other is “kind of there” and blocks me from developing on it. 

Please keep us updated on this issue as I would be really nice if I could design my house as other players are able to. 

[shaifah]

this problem occurs when i start the game without waiting the downloading bar to finish, i gave up from my first acct, its heart breaking but i clear data and start a new game, this is not an advice, and im not pushing you guys to do the same, im just sharing what i did, this time after creating the appearance of my sim, i waited the downloading bar to finish before i start the game, and there you go, theres a tutorial and quest that will help you fix the room, the bathroom, the bed etc.

but right now i dont know if this is fixed, coz im currenyly using the new acct

[Rockabettie81]

I'm having this exact same issue... is there any fix/update to this??

[Samsonite3030]

Im having the same problems. I cannit move nor expand my two rooms! 

[EA_Lanna]

Hi @Samsonite3030, to look into this further, we would need a Player ID, could you pop yours below? This EA Help article can help point you towards where to locate your Player ID.