Bad Graphic Quality

[Phantomlover1717 · Accepted solution]

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@SimGuruMaaike wrote:

[Marking this post as solution for visibility - we are not considering this fixed]

Thank you all for the reports! We are investigating this issue.

We're still collecting device information for this issue. If you've noticed the graphics quality has decreased in the newest update compared to before, please post the device you're playing the game on, this will help our investigation. 

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This issue should be fixed!
https://answers.ea.com/t5/Game-Information/The-Sims-Mobile-Update-September-11th-2019/m-p/8190193#M2...

[ccwieibwfkoz]

My graphic STILL low and zig zag after update september here the screenshoot

[EA_Arrenai]

Sul sul, @ccwieibwfkoz.

Hmm, if you're still seeing the "jaggies," could you share some details about your device? 

• What is the make/model of your device?
• What is the OS version of your device?

It would help a lot. Thanks!

Arrenai 

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[ccwieibwfkoz]

@EA_Arrenai I'm using chinesse mobile phone vivo 1724
OS version android 8.1.0
Ram 2 Gb

[JustJazzy81]

@ccwieibwfkoz I restarted my phone after I updated it.
it's good again now

[ccwieibwfkoz]

@JustJazzy81 I try it but nothing happen the graphic still jagging, i try uninstall and install again but its same.
Sorry for my english before

[ccwieibwfkoz]

This notice always appear when i reinstall the game, here the screenshoot

[JustJazzy81]

@ccwieibwfkozhave you updated in the playstore? Or itunes (not sure what Apple uses for programs)

I updated in Google play store, restarted phone,. then the game did a 500mb download before it started letting me play.

my game was appalling before this update. now it's nice and crisp again 

[JustJazzy81]

@ccwieibwfkoz you're phone may be too old? with the message that's showing

[ccwieibwfkoz]

@JustJazzy81 i updated from playstore, yes its download 500mb data again, hmm maybe my phone too old but before update august and september the graphic is smooth, before sweet treat showdown event begin