[Open] Bad Graphics Quality
by ItsKatlyn99Original Post
@graceweesy it's not just you, I've merged your post with an existing bug post about this issue.
What device do you have this issue on?
@ItsKatlyn99 It's a known issue. Normally I'd merge your post with an existing post, but I was missing a filled in bug report form, so I've merged the existing post with your report.
See the solution for the latest update on the issue.
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Vivo 1724
OS Version 8.1.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003690363544
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Bad graphic
What do you expect to see? After update the graphic is bad
Connection Type Wifi
Please select your region Asia
Country Indonesian
Additional feedback please help the graphic not rendered
Bad graphic
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy A5 2017
OS Version 8.0.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004921376809
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? The bug can be observed in the images I uploaded
What do you expect to see?
Connection Type Mobile
Please select your region Europe
Country Spain
Additional feedback I see the image pixelated since last update. I have uninstalled and reinstalled the game, i have deleted the cache and the data, and I have enough memory. But the issue persist, only in this game.
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy A5 2017
OS Version ANDROID 8.0.0.
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004921376809
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? The bug can be observed in the images I uploaded
What do you expect to see? I expect to see the image quality I had before.
Connection Type Wifi
Please select your region Europe
Country Spain
Additional feedback I see the image pixelated since last update. I have uninstalled and reinstalled the game, i have deleted the cache and the data, and I have enough memory. But the issue persist, only in this game.
This is how blurry my game is since the update. I had perfect quality before this, and a Samsung galaxy s10+
Sims mobile version
