[Open] - App keeps crashing after Holiday Celebration update [ Edited ]

[sjreed14]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone X
OS Version 14.2
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? The app keeps crashing and won’t let me play.
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country United States

‌

Whenever I try to open the app it crashes. I haven’t been able to play for over 6 hours now. 

[shadowmitten]

@sjreed14 I haven't been able to play for over 13 hours now

[floguh]

@sjreed14 Glad to know I’m not the only one experiencing this smh

[sjreed14]

I hope they extend the event since we are missing out on so much time to try to win the prizes. 

[floguh]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7
OS Version 13.7
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just enter the app
What do you expect to see? Expect to see you getting kicked off game
Connection Type Wifi
Please select your region North America
Country

‌

Help

[SalixCat]

@sjreed14 

@floguh 

@shadowmitten 

If you experience that your game crashes after last update, please notice that the team already are aware of this issue and investigating in order to find a solution.

SimGuruAlana posted this on Twitter some hours ago:

https://twitter.com/SimGuruAlana/status/1338695880975634432

Hey Simmers, the team are aware that some player's games are crashing when they open their game. The team are looking into it!

— SimGuruAlana (@SimGuruAlana) December 15, 2020

You can try basic troubleshooting steps described on the link below. 

https://answers.ea.com/t5/Technical-Issues/Info-Basic-troubleshooting-steps-for-The-Sims-Mobile/td-p...

If nothing helps, please tell us the brand, model and OS version of your device.

[SalixCat]

@floguh I've merged your post with an existing thread about this issue.

[shadowmitten]

@SalixCat Yes I went to that link earlier and tried everything! I have a Pixel 3 through Google Fi, Android version 11

[amingming969]

Product: The Sims Mobile
Platform: android 10, samsung A51.
OS Version 10
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? The app keeps crashing and won’t let me play.
What do you expect to see?
Connection Type Wifi
Please select your region Asia
Country Indonesia

‌

Whenever I try to open the app it crashes. I haven’t been able to play for over 6 hours now. I lost my time to do treasure hunts and wumples.

[SalixCat]

@amingming969 

@sjreed14 

@shadowmitten 

@floguh 

Read this tweet from @SimGuruMegz 

https://twitter.com/SimGuruMegz/status/1338971338434695169

Morning Simmers! 💚 We're working on a fix for the app crashes that have been happening, but in the meantime - here is our latest list of bugs we squashed that made it into our Holiday Celebration update! 🎄 #TheSimsMobile https://t.co/Rwwcb8vV29

— SimGuruMegz (@SimGuruMegz) December 15, 2020