On occasion cannot move in STR

[Merklynn31]

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Nvidia shield/ J3 prime
OS Version 7
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Cannot move or exit out in Sith triumvirate raid
Steps: How can we find the bug ourselves? Compete in raid, take a turn (though has only happened a handful of times for me)
Connection Type Wifi
Please select your region North America
Country United States

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I have noticed, on the odd occasion, after taking a turn in the Sith Triumvirate Raid (just happened during p3), the game just sits there, I am not able to take another turn and the enemy does not move either.  The activity buttons to allow action do not reappear and the options button that would allow me to retreat out remains grayed out, only the auto button, speed button and conversation button are active (screen shot to follow).

My device:

NVidia shield tablet

Android 7.0

Current (latest) edition of game client

Connected via wifi

This has also happened to me on a samsung j3 prime on cellular, tier 5 and 6 of raid.

[EA_HighCommand · Accepted solution]

Hi @Merklynn31 and @KingValorian and thank you for the reports.

We are already actively investigating this issue.

@KingValorian: Please keep in mind that any kind of emulator is not officially supported.

[KingValorian]

I had the same problem, also in Sith Raid P3 (Tier 6). It randomly happened for the first time, but it seems that this bug is still present (not only in TB). I played on a Bluestacks emulation on my PC.

Ally Code: 652-266-193

[EA_HighCommand · Accepted solution]

Hi @Merklynn31 and @KingValorian and thank you for the reports.

We are already actively investigating this issue.

@KingValorian: Please keep in mind that any kind of emulator is not officially supported.

[Merklynn31]

My screen shot from my tablet is attached

[whitie67]

Same bug with me today. Occurred in phase 3, on an iPad. Not using an emulator (whatever that is). I can’t upload a video because it says unsupported file type when I upload from my iPhone.