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[OPEN] [XB1] Sound crackling and skipping

by hrdavey
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Original Post

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[OPEN] [XB1] Sound crackling and skipping

[ Edited ]
★★ Newbie

Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.26.54.2300
What expansions, game packs, and stuff packs do you have installed? All but luxury party stuff, perfect patio stuff and romantic garden stuff
Steps: How can we find the bug ourselves? Play game
What happens when the bug occurs? In live mode sound crackles and skips. Sound is fine in loading screens, when game is paused and when testing songs through game options.
What do you expect to see? Sound should work without crackling and skipping
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Since Eco Lifestyle

Edit By Crinrict: Added Tag to Title

Message 5 of 43 (784 Views)
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Re: Sims 4 Fuzzy Audio Please Help

[ Edited ]
★ Novice

I’m also having problems with the sound and the game is glitching me out making me start from the starting menu the only difference is I’m on console. I’ve tried everything to make it work but it none of it has worked. Please let me know if you know anything about it or know anyone that could possibly help.

Message 1 of 43 (837 Views)
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Re: Sims 4 Fuzzy Audio Please Help

Champion

@5550786 What console are you having this issue on?



I don't work for EA. I'm a player helping other players.
Sims 4 Console FAQ | Sims 4 Console Patch Notes
If a post solved your issue, don't forget to mark it as a solution!

Message 2 of 43 (806 Views)
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Re: Sims 4 Fuzzy Audio Please Help

★ Novice

@PoptartJuniper Im on Xbox 

Message 3 of 43 (777 Views)
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Re: Sims 4 Fuzzy Audio Please Help

[ Edited ]
Champion

@5550786 Please make sure that any speakers you are using are properly connected. 

 

Please check your TV and HDMI connections.

  1. Press the Xbox button on your controller to open the guide.
  2. Select Profile & system > Settings > General > TV & display options.
  3. Select Video fidelity & overscan.
  4. Under Display, select HDMI.

If these settings are correct, please try to replace the HDMI cable.

 

Edit: Apparently there is a bug with the fizzing station breaking leaving behind a sound. Did this happen in your game?



I don't work for EA. I'm a player helping other players.
Sims 4 Console FAQ | Sims 4 Console Patch Notes
If a post solved your issue, don't forget to mark it as a solution!

Message 4 of 43 (749 Views)
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Re: [SOUND PROBLEM ECO LIFESTYLE] Sound crackling and skipping

Hero
@hrdavey Moving this to the console tech forum for troubleshooting.

Hopefully someone here assists you and others that have similar issues can chime in.

When did it start ? After installing Eco ?

There is a bug with the fizzing station breaking that leaves a sound behind so if it's that. please tag me to move this back

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 6 of 43 (763 Views)
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Re: [SOUND PROBLEM ECO LIFESTYLE] Sound crackling and skipping

★★ Newbie
@crinrict Hey Crin, yeah this started happening last night after I installed Eco Lifestyle. I’ve not used the fizzing station yet so I don’t think it could be that.

Hope it can be fixed!

Thanks
Message 7 of 43 (760 Views)
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Re: [SOUND PROBLEM ECO LIFESTYLE] Sound crackling and skipping

Hero
@hrdavey @5550786

Merged your post.

Could you try what @PoptartJuniper posted above.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 8 of 43 (714 Views)
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Re: [SOUND PROBLEM ECO LIFESTYLE] Sound crackling and skipping

[ Edited ]
★★ Novice

I have the same issue with Audio crackling and skipping. The issue did not start until after installing Eco Lifestyle. The ONLY game/app/audio in general that is distorted is The Sims. I did all of the "troubleshooting" listed above except replacing my already new HDMI cable. I know for a fact it is not the cable if the only issue is The Sims audio. 

Message 9 of 43 (678 Views)
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Re: [SOUND PROBLEM ECO LIFESTYLE] Sound crackling and skipping

★★ Newbie

Also having this issue.  It resolves if I save and exit the game and restart. However, after about an hour to two hours of gameplay, it returns.  It is only with Sims 4, and only after Eco was loaded.  I did not have the fizzy drink machine during play, but did have the bug houses which seemed to aggravate the audio distortion so much more. 

Message 10 of 43 (615 Views)