Product: The Sims 4
Platform:Xbox Series S
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 126.96.36.1990
What expansions, game packs, and stuff packs do you have installed? All packs other than eco lifestyle, journey to batuu, and a few kits
Steps: How can we find the bug ourselves? Go on the sims 4 game and it will happen during the loading screen after signing in
What happens when the bug occurs? After signing in, the loading screen goes on, the plumbob only goes 1/4th of the way before it freezes, the sound is still playing however. Sometimes the loading screen will stay on, however sometimes the game closes and takes me back to my xbox main screen
What do you expect to see? The loading screen playback go all the way, before letting me choose if I want to load a game, start a new game etc.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I've uninstalled and reinstalled the game numerous times, cleared the MAC address, checked my network, done resets on my console.
I'm having no luck with it at the moment
I made a new account on my xbox and tried to go on the sims and its working no problem, so why is it my account that it won't work on?
On the new account there's no saved files, it's basically starting new which is devastating for me haha. I hope this issue gets solved soon
This has been happening for a weeks now. Sometimes after 3/4 restate of the game it works okay.
Its driving me insane and putting me off from even bothering to play the sims.
I haven’t tried using my husbands account or creating a new one. I refuse to. EA need to sort it out and get it fixed!!