Help us improve Answers HQ! Take Survey No, Thanks

Re: June 18 patch caused UI Capture fail

by faktririjekt
Reply

Original Post

[OPEN] Screenshot doesn't capture UI despite option being on

[ Edited ]
★★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Deutsch
How often does the bug occur? Every time (100%)
What is your current game version number? 1.52.100.1020
What expansions, game packs, and stuff packs do you have installed? all
Steps: How can we find the bug ourselves? take a screenshot with the option user interface on
What happens when the bug occurs? no user interface is seen on the screenshot
What do you expect to see? user interface on the screenshot, when it is active in the options
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Pride-Patch vom 18. June 2019

 

  

Message 1 of 22 (705 Views)

Re: [NEEDS INPUT/A] Screenshot doesn't capture UI despite option being on

Hero
@Fischreuse I can duplicate this

Guess it's external program or print screen for now

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 22 (671 Views)

Screen Capture Settings not working

★★★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.52.100.1020
What expansions, game packs, and stuff packs do you have installed? All (except Island Living as it's not released yet)
Steps: How can we find the bug ourselves? In Game Options, in the Screen Capture tab, check the box that says Capture UI in the Memory/Picture Capture section. Go into your game, press C to take a screenshot. Look in your screenshots folder & the image will be missing the UI
What happens when the bug occurs? The screen capture fails to include the UI
What do you expect to see? The picture should have the UI that the game settings are set to include. The Game Settings menu should effect the game's setting.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The most recent patch stopped this working.

The game has already been overriding this menu's settings, in the way it has always treated the "Show Dialogue After Capture" box as checked, but not capturing the UI when it's set to capture it is more than just an annoying notification in the corner - it makes scored challenges harder to track as you can't just screenshot to record achievements because it's no longer showing the things you need to see, such as Maxed Skill, Aspiration completions, or Goaled party results etc.

Message 3 of 22 (641 Views)

June 18 patch caused UI Capture fail

★★★★ Novice

Ever since the June 18th, 2019 patch, the UI capture for screenshots has stopped working. Speech and thought bubbles will appear in the picture, but not the Sim's picture in the bottom left corner, or their whims/motives/anything else of that nature. 

 

(I don't know if it's the same deal for videos, since I don't film.)

Message 4 of 22 (712 Views)

Re: June 18 patch caused UI Capture fail

@faktririjekt

Do you have a UI mod that needs updating?


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 5 of 22 (690 Views)

Re: June 18 patch caused UI Capture fail

★★★★ Novice
@Bluebellflora The only mod I use is MCCC, and I downloaded the latest update for that.
Message 6 of 22 (682 Views)

Re: June 18 patch caused UI Capture fail

@faktririjekt 

 

Ok. Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

 

Can you move your Mods folder out of the Sims 4 folder, trashd the localthumbcache.package file then load up the game and see if it still happens?



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 7 of 22 (673 Views)

Re: June 18 patch caused UI Capture fail

★★★★ Novice
@Bluebellflora Will trashing the localthumbcache.package file affect any of my saves?
Message 8 of 22 (665 Views)

Re: June 18 patch caused UI Capture fail

@faktririjekt

No Standard smile


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 9 of 22 (654 Views)
Highlighted

Re: June 18 patch caused UI Capture fail

★★★★ Novice
@Bluebellflora OK, I'll try it in about 6 hours when I get home.
Message 10 of 22 (650 Views)

Need help?

We’re happy to help with your account, troubleshooting, and gameplay questions.

Contact us on EA Help

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help