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[OPEN] Photographs turn black (Patch 1.58.69)

by morghan0513
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Original Post

Re: Empty canvas and black photos

★★★ Novice
@SheriGR I'm on PC. Does the above apply to PC as well?
Message 61 of 91 (220 Views)

Re: Empty canvas and black photos

[ Edited ]
Champion

@aya_skiee 

 

No, those directions are only for Mac.

 

For PC: 

  • Open Origin, click ‘Game Library’ then right-click Sims 4 > Repair Game
  • Make sure to let it run until it has completed all repairs (it will do the base game first, then run through each of your DLCs (Expansion Packs, Game Packs and Stuff Packs).

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Message 62 of 91 (218 Views)

Re: Empty canvas and black photos

★★★ Novice
@SheriGR I already did the repair but the problem is still here.
Message 63 of 91 (214 Views)

Re: Empty canvas and black photos

Champion

@aya_skiee I did find this on blank canvases and wondered if this is what you're having: https://answers.ea.com/t5/General-Discussion-Feedback/Is-that-only-me-having-the-blank-painting-issu...

 

Also, can you try setting your graphics to the highest settings to see if this makes a difference? Go to Options Menu > Game Options > Graphics and choose "Ultra" in the "Graphics" dropdown options. Screen Shot 2020-10-03 at 6.58.05 PM.png


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Message 64 of 91 (209 Views)

Re: Empty canvas and black photos

[ Edited ]
Champion

@aya_skiee Also, please do the following afterward (after changing the graphics settings):

  • Exit your game and Origin
  • Go to Documents > Electronic Arts > The Sims 4
  • Delete the localthumbcache.package file in your “The Sims 4” folder (your game will re-create this folder next time you open the game)

SheriGR ☕ –  I don’t work for EA.
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Mark As Solution – to help others find the answer to the issue now & in the future


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Message 65 of 91 (207 Views)

Re: Empty canvas and black photos

★★★ Novice
@SheriGR No it's not the same as that person's problem. But I'll check the graphics just to make sure.
It's weird because it's mostly paintings that were done by the 'Paint by reference' option that disappeared. Also the photos that my sim's took of each other.
Message 66 of 91 (203 Views)

Re: Empty canvas and black photos

Champion

@aya_skiee Odd indeed. A few questions:

  • Did they just spontaneously disappear or did you save the lot to your library then place it from your library?
  • Any other factors that happened between when you saw the special photos or paintings and now? (Such as a patch, save/place from the library as mentioned, etc.)
  • When was the last time you saw them in the game showing properly?
  • Is this happening in other lots in your game?
  • If you move this family to another lot, do you see the same issue? 
  • If you save the home and place it on a different lot is the issue there?

SheriGR ☕ –  I don’t work for EA.
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Message 67 of 91 (230 Views)

Re: Empty canvas and black photos

★★★ Novice

I followed the steps and the images have not changed back. 

I checked the graphics and they are on the highest setting.

This is what it looks like. 

 

screenshot 20201003.png

 

 

screenshot 20201003_2.jpg

Message 68 of 91 (229 Views)

Re: Empty canvas and black photos

★★★ Novice
@SheriGR I moved the sims to the house I build on that lot. The paintings and photos were in the sims' inventories when I moved them in. Some of the photos were black when I tried to place them and some were not. The paintings were fine when I placed them and I could see them perfectly last time I played. The paintings disappeared when I loaded the game today. I think there must have been two patches between the last time I played and today.

I just checked another family and their photos are black as well...

Could it be that the game can't find the folder that the images are saved in?
Message 69 of 91 (225 Views)

Re: Empty canvas and black photos

[ Edited ]
Champion

@aya_skiee Can I have you try something, please? I just checked in my game in a lot I had previously made that was uploaded with a paint by reference on the second floor, back balcany. I still see the painting there, plus when I place it from a save of it that is shared to the gallery in my library the pic placed correctly and still shows. Can you see if this painting shows up properly in your game if you place this lot? I am going try a couple of other experiments in the meantime: https://www.ea.com/games/the-sims/the-sims-4/pc/gallery/0109E981B5F311E9826A898789D8E217
paint by reference already placed.jpg


SheriGR ☕ –  I don’t work for EA.
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Mark As Solution – to help others find the answer to the issue now & in the future


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Message 70 of 91 (224 Views)