Empty canvas and black photos

[aya_skiee]

@SheriGR I'm on PC. Does the above apply to PC as well?

[SheriGR]

@aya_skiee 

No, those directions are only for Mac.

For PC: 

• Open Origin, click ‘Game Library’ then right-click Sims 4 > Repair Game
• Make sure to let it run until it has completed all repairs (it will do the base game first, then run through each of your DLCs (Expansion Packs, Game Packs and Stuff Packs).

[aya_skiee]

@SheriGR I already did the repair but the problem is still here.

[SheriGR]

@aya_skiee I did find this on blank canvases and wondered if this is what you're having: https://answers.ea.com/t5/General-Discussion-Feedback/Is-that-only-me-having-the-blank-painting-issu...

Also, can you try setting your graphics to the highest settings to see if this makes a difference? Go to Options Menu > Game Options > Graphics and choose "Ultra" in the "Graphics" dropdown options. 

[SheriGR]

@aya_skiee Also, please do the following afterward (after changing the graphics settings):

• Exit your game and Origin
• Go to Documents > Electronic Arts > The Sims 4
• Delete the localthumbcache.package file in your “The Sims 4” folder (your game will re-create this folder next time you open the game)

[aya_skiee]

@SheriGR No it's not the same as that person's problem. But I'll check the graphics just to make sure.
It's weird because it's mostly paintings that were done by the 'Paint by reference' option that disappeared. Also the photos that my sim's took of each other.

[SheriGR]

@aya_skiee Odd indeed. A few questions:

• Did they just spontaneously disappear or did you save the lot to your library then place it from your library?
• Any other factors that happened between when you saw the special photos or paintings and now? (Such as a patch, save/place from the library as mentioned, etc.)
• When was the last time you saw them in the game showing properly?
• Is this happening in other lots in your game?
• If you move this family to another lot, do you see the same issue? 
• If you save the home and place it on a different lot is the issue there?

[aya_skiee]

I followed the steps and the images have not changed back. 

I checked the graphics and they are on the highest setting.

This is what it looks like. 

[aya_skiee]

@SheriGR I moved the sims to the house I build on that lot. The paintings and photos were in the sims' inventories when I moved them in. Some of the photos were black when I tried to place them and some were not. The paintings were fine when I placed them and I could see them perfectly last time I played. The paintings disappeared when I loaded the game today. I think there must have been two patches between the last time I played and today.

I just checked another family and their photos are black as well...

Could it be that the game can't find the folder that the images are saved in?

[SheriGR]

@aya_skiee Can I have you try something, please? I just checked in my game in a lot I had previously made that was uploaded with a paint by reference on the second floor, back balcany. I still see the painting there, plus when I place it from a save of it that is shared to the gallery in my library the pic placed correctly and still shows. Can you see if this painting shows up properly in your game if you place this lot? I am going try a couple of other experiments in the meantime: https://www.ea.com/games/the-sims/the-sims-4/pc/gallery/0109E981B5F311E9826A898789D8E217