Help us improve Answers HQ! Take Survey No, Thanks

[OPEN] Phone interaction is unreliable

by 99publicidentity

Original Post

Re: [OPEN] Phone interaction is unreliable

★ Guide

The bill paying issue occurs on PS4. I have to tell the sims to pay bills by phone multiple times before it works.

Message 21 of 24 (154 Views)

Bill Pay by Phone

★★★★ Novice

Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number?
What expansions, game packs, and stuff packs do you have installed? S/CL/GTW/GT Strangerville, Jungle Adventure, Dine Out, Outdoor Retreat Toddler, Backyard, Kids Room and Romantic Garden
Steps: How can we find the bug ourselves? Queue sim to pay bills by cell phone
What happens when the bug occurs? Sims goes through the motions of paying the bill but cancels the interaction before funds are deducted from house account
What do you expect to see? Task complete with bills paid and funds deducted
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

In the linked video, I queued up the bill pay action once and watched as the sim went through the motions but funds weren't deducted.  Queued interaction a second time.  Again bills were not paid.  I noticed this due to threat of utilities being turned off after I had queued the bill pay interaction the sim day before.

Message 22 of 24 (96 Views)

Re: Bill Pay by Phone

★ Apprentice

I only started playing a few months ago and I"ve never been able to successfully pay bills by phone.


The Sim plays with the phone, but money never shows deducted from their account.


I just always pay using the mailbox now.

Message 23 of 24 (73 Views)

Re: Bill Pay by Phone

★★★★ Novice

Yes, its almost like the sim has adhd or something. They take out their phone to pay the bills and instead end up doing something else, I guess surf the web or play games.

Message 24 of 24 (53 Views)

Need help?

We’re happy to help with your account, troubleshooting, and gameplay questions.

Contact us on EA Help


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help